GETTING ACQUAINTED WITH ONLINE COMMUNITIES.
Sociability: Purpose, People, and Policies.
Usability: Tasks, Users, and Software.
Research Speaks to Practice: Interpersonal Communication.
Research Speaks to Practice: Groups.
DEVELOPING ONLINE COMMUNITIES.
Guidelines: Sociability and Usability.
Assessing Needs and Evaluating Communities.
Development Case Studies.
Looking to the Future.
"I like the slightly zany drawings" "People will say I wish I′d had this book before now"." (Computer & Education, No. 36, 2001)
"…an excellent book…my best recommendations…" (Jnl of Computing and Information Technology, March 2003)