GETTING ACQUAINTED WITH ONLINE COMMUNITIES.
Sociability: Purpose, People, and Policies.
Usability: Tasks, Users, and Software.
Research Speaks to Practice: Interpersonal Communication.
Research Speaks to Practice: Groups.
DEVELOPING ONLINE COMMUNITIES.
Guidelines: Sociability and Usability.
Assessing Needs and Evaluating Communities.
Development Case Studies.
Looking to the Future.