When it comes to motivating people to higher standards of performance, nothing not even money works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one many leaders find hardest to command. In this work, the best–selling authors of The Leadership Challenge delve deeply into the art of encouragement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others. Charged with real–world examples, practical ideas, and expert advice, Encouraging the Heart is your guide to mastering one of the most important elements of exemplary leadership.
"Beyond the terrific stories and examples, Encouraging the Heart is a wonderful tool for creating a workforce that cares. In today′s economy of job–hopping and nanosecond loyalty, can anything be more valuable?"
Patrick Lencioni, author, The Five Dysfunctions of a Team, and president, The Table Group
"Kouzes and Posner have done it again. Encouraging the Heart is an insightful, easy–to–read book that shows modern leaders how to foster pride, courage, hope, ownership, and achievement. It′s a wonderful mix of research findings and practical observations drawn from the authors′ extensive experience with leaders."
William C. Byham, Ph.D., president and CEO, Development Dimensions International
1 The Heart of Leadership 3
2 The Seven Essentials of Encouraging 15
3 The Encouragement Index 33
4 The First Essential: Set Clear Standards 45
5 The Second Essential: Expect the Best 61
6 The Third Essential: Pay Attention 73
7 The Fourth Essential: Personalize Recognition 89
8 The Fifth Essential: Tell the Story 99
9 The Sixth Essential: Celebrate Together 113
10 The Seventh Essential: Set the Example 129
11 Finding Your Voice 145
12 150 Ways to Encourage the Heart 151
The Authors 191