Dean Hubbard, President, Northwest Missouri State University
"This book is a must read for those concerned about constraining the ever rising costs of higher education while sustaining the quality of our universities."
James Duderstadt, former President, University of Michigan
"Massy′s suggestions regarding academic quality management are elegant and effective. He offers us a conceptual framework that allows us to give quality assurance the priority it deserves in our universities."
Frans van Vught, Rector Magnificus, University of Twente, Netherlands
"Bill massy has implemented quality principles internationally. He truly understands how quality processes lead to quality results. I have used Bill s work to improve our practices at WASC."
Ralph Wolff, Director, Senior College Commission of the Western Association of Schools and Colleges
"Bill massy has long international experience with the important but extremely difficult challenge of reconciling academic freedom with the need, for those who pay for higher education, to know about the quality of what is provided. He has both designed and implemented novel systems and is exceptionally well positioned to write on this topic."
Lord Oxburgh, former rector of Imperial College, London
Part One: The Case for Change.
1 The Erosion of Trust.
2 Universities as Economic Enterprises.
3 Subsidies and Contribution Margins.
4 Research, Teaching, and the Quality of Education.
5 Technology s Misunderstood Potential.
Part Two: Improving Practice.
6 Education Quality Processes.
7 Core Quality Principles.
8 Education Quality Oversight.
9 Balancing Cost and Quality.
10 Performance–Based Resource Allocation.
11 Higher Education s Action Agenda.