This book aims to help all those people involved with information systems to break that repeating pattern of failure. Using real–life examples, it introduces a sophisticated approach based around the notion of system to come to grips with the causes of actual and potential failure. It presents a model of a system capable of action without failure that can be used as a yardstick to judge existing and planned information systems and to suggest measures that need to be taken to achieve success.
The examples used cover the public and the private sector and range in size from a nationwide system run by central government to an organization employing around 220 people.
1. Opportunities for Learning.
2. What is an Information System Failure?
3. Chalk and Cheese.
4. Systems Concepts.
6. The Systems Failures Approach Part 1: From Situation to System.
7. The Systems Failures Approach Part 2: Comparison and Synthesis.
8. Information Systems in Practice.
9. Using the Approach to Look Forward: Electronic Patient Records.
10. Other Approaches to Understanding IS Failures.