Building the High–Trust Organization. Strategies for Supporting Five Key Dimensions of Trust. J–B International Association of Business Communicators - Product Image

Building the High–Trust Organization. Strategies for Supporting Five Key Dimensions of Trust. J–B International Association of Business Communicators

  • ID: 2241401
  • Book
  • Region: Global
  • 288 Pages
  • John Wiley and Sons Ltd
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Praise for Building the High–Trust Organization

"Full of rich insights into what makes both interpersonal as well as organizational trust work (or not). . . . These authors understand that leadership is a relationship, with trust as the glue, which sticks people and things together. They make their argument that trust is the main thing. Trust me on that one!"
Barry Z. Posner, Ph.D., professor of leadership and former dean, Leavey School of Business, Santa Clara University; coauthor, The Leadership Challenge, and A Leader′s Legacy; and visiting professor, Hong Kong University of Science and Technology

"The authors′ insights will have you thinking long and hard about how to build capacity within your own corporate cultures. I enjoyed this book immensely."
Gail T. Fairhurst, author of The Power of Framing: Creating the Language of Leadership

"A valuable read for leaders and leadership scholars, this book is filled with poignant examples of trust (and mistrust) in a variety of organizations. The trust model and Organizational Trust Index are wonderful tools."
Ronald E. Riggio, Henry R. Kravis Professor of Leadership and Organizational Psychology, Claremont McKenna College

"The authors draw upon their expertise as researchers and consultants to provide a blueprint for leaders who want to build organizational trust, which is the key to organizational excellence."
Craig Johnson, professor of leadership studies, George Fox University and author, Meeting the Ethical Challenges of Leadership

"This book provides a pragmatic roadmap for leaders interested in building trust in their organizations and teams and, by so doing, provides the foundation for sustainable performance."
Robert Bruce Shaw, management consultant and author of Trust in the Balance: Building Successful Organizations on Results, Integrity and Concern

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Preface.

Part One: Introducing the Trust Model.

Chapter One: Organizational Trust: What Does It Mean? Why Does It Matter?

The High Cost of Distrust.

Myths About Trust.

Describing Trust.

Continuums of Organizational Trust.

Trust and Organizational Excellence.

Trust Is the Main Thing.

Trust Traditions The Decision to Trust.

Chapter Lessons in Trust.

Chapter Two: The Organizational Trust Model.

A Research–Based Model.

Dimension One: Competence.

Dimension Two: Openness and Honesty.

Dimension Three: Concern for Employees/Stakeholders.

Dimension Four: Reliability.

Dimension Five: Identification.

Trust and Job Satisfaction and Effectiveness.

Chapter Lessons in Trust.

Part Two: Understanding the Five Dimensions of Trust.

Chapter Three: Trust and Organizational Competency.

The Competent Organization.

Trust in Competence.

Distrust in Competence.

Building Trust in Competence.

Strategies for Building Trust in Competence.

Trust in Action: A View from Europe.

Chapter Lessons in Trust.

Chapter Four: Trust and Openness and Honesty.

The Open and Honest Organization.

Trust in Openness and Honesty.

Distrust in Openness and Honesty.

Building Trust in Openness and Honesty.

Strategies for Building Trust in Openness and Honesty.

Trust in Action: The Intelligence Community Story.

Chapter Lessons in Trust.

Chapter Five: Trust and Concern for Stakeholders.

The Concerned for Stakeholders Organization.

Trust in Concern for Stakeholders.

Distrust in Concern for Stakeholders.

Building Trust in Concern for Stakeholders.

Strategies for Building Trust in Concern for Stakeholders.

Trust in Action: Living by the Little Yellow Book at CH2M HILL.

Chapter Lessons in Trust.

Chapter Six: Trust and Organizational Reliability.

The Reliable Organization.

Trust in Reliability.

Distrust in Reliability.

Building Trust in Reliability.

Strategies for Building Trust in Reliability.

Trust in Action: Achieving Customer Service Excellence at USAA.

Chapter Lessons in Trust.

Chapter Seven: Trust and Organizational Identification.

The Strong Identification Organization.

Trust in Identification.

Distrust in Identification.

Building Trust for Identification.

Strategies for Building Trust in Identification.

Trust in Action: Building a Lasting Culture at IKEA.

Chapter Lessons in Trust.

Part Three: Creating Trust in Your Organization.

Chapter Eight: Facing the Challenges: Trust as Bond and Stimulant.

Identifying the Challenges.

Trust and Globalization.

Trust and the Virtual Organization.

Trust and Innovation, Creativity, and Risk.

Trust and Conflict/Crisis.

Trust and the Future.

Chapter Lessons in Trust.

Chapter Nine: Building Trust.

Understanding Distrust.

Overcoming Distrust.

Profiling Organizational Trust.

Identifying Productivity Measures for Trust Monitoring.

Policies and Procedure Review.

Aligning Vision, Strategic Direction, Operations, and Trust.

Education for Leaders, Supervisors, Teams, Virtual Environments, and Individual Contributors.

Developing a Communication Strategy.

Final Thoughts: Trust Is the Main Thing.

Acknowledgments.

About the Authors.

Subject Index.

Name Index.

About the International Association of Business Communicators.

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Pamela S. Shockley–Zalabak, Ph.D., is chancellor and professor of communication at the University of Colorado at Colorado Springs.The author of six books and numerous articles on organizational communication, her research interests include organizational trust and cultures as they relate to overall organizational effectiveness.

Sherwyn P. Morreale, Ph.D., is a faculty member in the Department of Communication at the University of Colorado at Colorado Springs and director of graduate studies in communication. She has served as the associate director for the National Communication Association.

Michael Z. Hackman, Ph.D., is professor in the Department of Communication and director of the honors program at the University of Colorado at Colorado Springs. He also serves as an adjunct at the Center for Creative Leadership and is an experienced consultant.

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