"Wayne Eckerson′s book is the preeminent resource on performance dashboards. I am thrilled that Wayne has shared his vast experience in performance management and dashboards with the marketplace. He has crafted a comprehensive resource that merges leading–edge, real–world practice with strong foundations making his book a must–read for anyone interested in performance dashboards."
Dr. Barbara Wixom, Associate Professor, McIntire School of Commerce, University of Virginia
"Wayne Eckerson is the rare breed of author who manages to translate complex topics into simple business concepts. The latest edition of Performance Dashboards covers fresh trends and uses cases in the BI world, illustrating the escalating urgency of information deployment. Indeed, Wayne′s book is like the topic it describes: comprehensive and infinitely useful."
Jill Dyché, founder, Baseline Consulting; coauthor of Customer Data Integration: Reaching a Single Version of the Truth
"Over the past decade, dashboards have had surprising staying power and have become a common paradigm for Business Intelligence applications. Wayne′s first edition of Performance Dashboards provided valuable clarity and a needed context for delivering dashboard–based business intelligence solutions. The Second Edition raises the bar still higher with new content and many excellent case studies making it required reading for both business users and IT as a means of developing a common understanding and vocabulary for Business Intelligence."
Howard Dresner, author of Profiles in Performance: Business Intelligence Journeys and the Roadmap for Change and The Performance Management Revolution: Business Results Through Insight and Action
"Wayne Eckerson is the internationally renowned expert for performance dashboards increasingly a key element in modern Business Intelligence systems. This book not only provides a comprehensive and well–structured overview of the concepts behind dashboards but also a lot of practical advice on how to succeed in their implementation. A must–read for everyone that is looking into this topic both from a technical or a business perspective."
Dr. Carsten Bange, founder and CEO, Business Application Research Center
Preface to the Second Edition.
Preface to the First Edition.
PART I THE LANDSCAPE FOR PERFORMANCE DASHBOARDS.
CHAPTER 1 What Are Performance Dashboards?
CHAPTER 2 The Context for Performance Dashboards.
CHAPTER 3 Assessing Your Organizational Readiness.
CHAPTER 4 Assessing Your Technical Readiness.
CHAPTER 5 How to Align Business and IT.
PART II PERFORMANCE DASHBOARDS IN ACTION.
CHAPTER 6 Types of Performance Dashboards.
CHAPTER 7 Operational Dashboards in Action.
CHAPTER 8 Tactical Dashboards in Action.
CHAPTER 9 Strategic Dashboards in Action.
PART III CRITICAL SUCCESS FACTORS: TIPS FROM THE TRENCHES.
CHAPTER 10 How to Launch, Manage, and Sustain the Project.
CHAPTER 11 How to Create Effective Performance Metrics.
CHAPTER 12 How to Design Effective Dashboard Displays.
CHAPTER 13 How to Architect a Performance Dashboard.
CHAPTER 14 How to Deploy and Integrate Dashboards.
CHAPTER 15 How to Ensure Adoption and Drive Positive Change.