Throughout the history of advertising and marketing, communicating with consumers has been a one–way street. Marketers produced and disseminated messages and customers consumed them whether they liked them or not. Today, every person sees thousands of advertisements a day and totally ignores the vast majority of them. Yet, companies still spend billions of dollars each year yelling at customers who don′t want to hear it.
In this follow–up to his bestselling book, Life After the 30–Second Spot, author Joseph Jaffe explains how marketers must adapt to the brave new world of the Internet, social media and networking, consumer–generated content, blogs, and podcasts by joining the rich, deep, and meaningful customer conversations already in progress.
Consumers today are active participants in the advertising process, not silent targets and sitting ducks for one–way communication. Forget about the medium being the message; today, consumers are both the medium and the message. The future is bright for organizations that can join the ongoing dialog and leverage their customer relationships to build win–win situations for businesses, brands, and individuals. Through the power of community, dialog, and partnership, marketers finally have the power to talk with consumers rather than at them.
Traditional marketing is a red flag smart consumers can see from a mile away; an outdated idea lurching toward them with the same predictable exhortations and tired come–ons. They′ve had enough, and it′s time to change the dynamic. When marketing is a conversation, marketers can get to know their consumers as individuals, not as silent members of a faceless demographic subsection. Join the Conversation uses real–world brands and companies, real case studies, and real conversations to reveal how to talk to customers and how to get them talking about you.
It′s time for marketing and marketers to become more meaningful and authentic, or they will both become obsolete. Totally practical and brilliantly revolutionary, Join the Conversation reveals the future of marketing and how you and your company can march boldly into it.
Chapter 2. The many–to–many model.
Chapter 3. Can Marketing be a Conversation?
Chapter 4. The birth of generation "i".
Chapter 5. The Rise of the Prosumer.
Chapter 6. The new consumerism.
Chapter 7. The 6 Cs; 3 phases of conversation.
Chapter 8. The content–conversation relationship.
Chapter 9. What your future holds for conversation?
Chapter 10. Why are you so afraid of conversation?
Chapter 11. The 10 tenets of good conversation.
Chapter 12. The 5 Ways you can "Join the Conversation".
Chapter 13. When conversation isn′t conversation at all.
Chapter 14. Where does conversation fit in?
Chapter 15. Conversation through Community.
Chapter 16. Conversation through Dialogue.
Chapter 17. Conversation through Partnership.
Chapter 18. Getting started...the Manifesto for Experimentation.
Chapter 19. Does conversation actually work?
Chapter 20. Do you speak conversation? Take the test.