About the Authors.
1 The Basics of Strategic Communications.
2 Elements of a Strategic Communications Plan.
3 Conducting Research and Targeting Audiences.
4 Framing and Developing Messages.
5 Navigating a Changing Industry.
6 Making the Most of Your Resources.
7 Earning Good Media Coverage.
8 Responding to a Media Crisis and Managing Backlash.
9 Selecting and Training Spokespeople.
10 Capitalizing on the Power of Partnerships.
11 Chapters Online: Graphics, Advertising, and Evaluation.