Achieving Class A Business Excellence. An Executive's Perspective. The Oliver Wight Companies

  • ID: 2242954
  • Book
  • 400 Pages
  • John Wiley and Sons Ltd
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Praise for Achieving Class A Business Excellence

"Achieving Class A Business Excellence is a shockingly realistic look at the personal tendencies, biases, and organizational inertia that leaders must overcome to truly transform their companies. Achieving business excellence requires two steps: attaining excellence and sustaining it through continuous improvement. Achieving Class A Business Excellence is the rare book that demonstrates a proven path to accomplishing both." Richard Burns, former global product supply director, Procter & Gamble, NA Class A Implementation Leader

"Global Operations are complex, and most companies plan and execute poorly because they address them functionally and rely on spot solutions to major issues. The authors take us back to the basics, show us operations in a comprehensive and integrated light, and do it in a story format that should appeal to most executives who want direction and are tired of buzz words. An excellent book." Christopher Gopal, Executive Vice President, Worldwide Operations, Open Energy Corporation

"This is a great book for any business leader looking for a path to better organizational performance. The dramatization depicted in Achieving Class A Business Excellence presents a clear option using the proven path for making dramatic organizational change. With all of the alternative approaches available, this book provides an outstanding methodology for reaching and sustaining business excellence." Don Allen, Senior Vice President, Operations, CorePharma, LLC

"An excellent depiction of the dedication and persistence required to deliver transformational change and the resultant improvement. This book doesn′t sidestep the hard issues faced by executives trying to improve and sustain performance in today′s rapidly evolving operational environment."
Jason Thorne, Director, ABeam Consulting USA

"This book absolutely hits the bull′s–eye on what it takes to dive into the issues plaguing underperforming companies and, most importantly, how to address those issues with a Class A Best Industry Practice solution to turn any company into a top–performing profitable business. Excellent book!"
Randy Gast, Vice President, Corporate Operations, 3PAR Inc.

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Prologue xi

Introduction xiii

1 Opportunity 1

2 Fact–Finding Greg Meets His Team 19

3 Greg s Directives 47

4 Breakdown 53

5 Listening . . . 67

6 . . . and Learning 79

7 Observing 95

8 Possibilities 115

9 Beginning 141

10 Hope 171

11 Decision Time 193

12 Kick–Off . . . 203

13 Involvement 219

14 Education, Education, Education . . . 239

15 Process Design 253

16 Customer Service 273

17 Customer Satisfaction 295

18 Competitive Pressure 313

19 Class A Leadership 329

20 Sustainability and More . . . 351

Epilogue 367

Reader s Reference 371

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Dennis Groves
Kevin Herbert
Jim Correll
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