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Managing Assertively: How to Improve Your People Skills. A Self-Teaching Guide. Edition No. 2. Wiley Self-Teaching Guides

  • ID: 2243312
  • Book
  • May 1995
  • 240 Pages
  • John Wiley and Sons Ltd
A proven program for increasing your management skills

Managing Assertively has helped tens of thousands of businesspeoplebecome more effective managers by sharpening their people skills.Leading management trainer Madelyn Burley-Allen shows you how you,too, can learn to resolve conflicts and defuse interpersonalproblems that invariably arise at work. Her step-by-steptechniques, clear examples, and competence-building exercises willimmediately improve your supervisory skills, sharpen yourself-awareness, and make you a more confident, assertive manager.You'll learn how to:

Use eight building blocks to become a more effective manager

Overcome self-defeating behavior

Handle criticism to maintain and enhance self-esteem

State limits and expectations to clarify assignments

Become a more effective listener

Receive and give positive feedback to enhance team building

Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations

By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.
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The Gateway to Effectiveness.

Building Blocks to Managing Assertively.

Supervisory Styles: Assertive--Aggressive--Passive.

Unblocking Your Assertiveness to Build Your Self-Esteem.

Listening.

Taking Risks.

Constructive Feedback: Criticism.

Saying No.

Handling Criticism.

Giving and Receiving Positive Feedback.

Payoffs for Success.

Bibliography.

Index.
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Madelyn Burley-Allen
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