"Lencioni is fast defining the next generation of leadership thinkers."
Ken Blanchard, coauthor, The One Minute Manager and Full Steam Ahead
In the years following the publication of Patrick Lencioni′s best–seller The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book.
In Overcoming the Five Dysfunctions of a Team, Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions using tools, exercises, assessments, and real–world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team?
Written concisely and to the point, this guide gives leaders, line managers, and consultants alike the tools they need to get their teams up and running quickly and effectively.
Why a Field Guide? xiii
Section One: Getting Clear on the Concept 1
The Case for Teamwork 3
A Quick Overview of the Model 7
Two Important Questions 9
Section Two: Overcoming the Five Dysfunctions of a Team 11
Overcoming Dysfunction #1: Building Trust 13
Overcoming Dysfunction #2: Mastering Conflict 37
Overcoming Dysfunction #3: Achieving Commitment 51
Overcoming Dysfunction #4: Embracing Accountability 61
Overcoming Dysfunction #5: Focusing on Results 69
Section Three: Answering Questions and Anticipating Problems 81
Common Questions 83
Objections from Participants 89
Obstacles to Avoid 93
Section Four: Building the Team 101
Team–Building Road Map 103
The Initial Off–Site 107
Tools and Exercises in Detail 113
Glossary of Terms 143
About the Author 155