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Getting Naked. A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty. J–B Lencioni Series

  • ID: 2243881
  • Book
  • February 2010
  • 240 Pages
  • John Wiley and Sons Ltd
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Praise for Getting Naked

"I′ve experienced the ′naked′ approach firsthand and can say withconfidence that this book will transform the way we view client service. I wish every one of my vendors would read it and follow its advice."
J. Miles Reiter, chairman and CEO, Driscoll′s

"Lencioni has written the definitive primer on how to build relationships in business (and in life) that are at once authentic, fruitful, and lasting. Getting Naked is a must–read."
Andy Lorenzen, senior manager, organizational talent strategy, Chick–fil–A, Inc.

"Lencioni′s message on vulnerability really hits home. I can′t imagine a service provider who wouldn′t benefit greatly from the lessons in this insightful book."
Tony Bingham, president and CEO, American Society for Training & Development (ASTD)

"I couldn′t put it down. Another page–turner with a quietly powerful message from Lencioni."
Mike Faith, president and CEO, Headsets.com, Inc.

"Put your feet up, check your ego at the door, and read Getting Naked. It′s such an enjoyable read, you may finish the book in one sitting, but you will remember its message forever."
Ken Blanchard, coauthor of The One Minute Manager® and Helping People Win at Work

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Introduction vii

The Fable

Part One: Theory 3

Part Two: Practice 17

Part Three: Research 69

Part Four: Testimony 119

The Model

The Origins of Getting Naked 195

Naked Service Defined 197

Shedding the Three Fears 201

Broader Applications of Nakedness 214

Acknowledgments 215

About the Author 219

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Patrick M. Lencioni
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