1. Technology and Student Affairs: Redux (Larry Moneta).
The author examines key issues related to the implications of technology on the management and delivery of student affairs.
2. Serving Students Online: Enhancing Their Learning Experience (Patricia A. Shea).
The author describes results from the FIPSE–funded Learning Anytime Anywhere Project (LAAP), which worked to create Web–based student services for online learners.
3. Who Is Driving the Changing Landscape in Student Affairs? (Nessa Kleinglass).
The author discusses the need for student affairs to play a larger role in the technology conversations that occur on campus and the competencies necessary to advance the use of technology in student affairs.
4. Assessing the Needs of Distance Learners: A Student Affairs Perspective (Leslie A. Dare, Lisa P. Zapata, Amanda G. Thomas).
The authors describe the role of student affairs in serving distance learners, the use of technology by distance learners, and the student service needs of distance learners.
5. Implementing the Web of Student Services (Janet Ross Kendall).
This chapter discusses one model of online student services and how it has been used in developing student services at Washington State University.
6. Electronic Co–Curricular Student Portfolios Putting Them into Practice (Marilee J. Bresciani).
The author explains how electronic portfolios can be used to assess student learning outcomes.
7. The Way Technology Changes How We Do What We Do (Maria Tess Shier).
The author discusses new problems and unique opportunities arising from new technologies.
8. Weaving Silos A Leadership Challenge: A Cross–Functional Team Approach to Supporting Web–Based Student Services (Gary L. Kleemann).
The author challenges student affairs administrators to develop an integrated, campuswide approach to providing Web–based services that support student learning beyond the traditional silo approach to Web sites and student services online.
9. What We Know and the Difference It Makes (Kevin Kruger).
A review of the status of technology in student affairs that suggests five major themes that should be addressed in planning for addressing the impact of technology on students.
Kevin Kruger is the associate executive director of the National Association of Student Personnel Administrators. He previously served as Associate Vice President for Student Affairs at the University of Maryland Baltimore County.