"A gem of a book . . . finding that workers who are recognized are more productive, have fewer on-the-job accidents, and translate their satisfaction into customer satisfaction."
- Financial Post
"There is magic in this book. Whether you are looking for a few good tips to keep a good thing going or need to recapture the very essence of a productive workplace, The Invisible Employee provides valuable lessons nestled among the pages of a clever and compelling story."
- Stephen C. Lundinbestselling coauthor of Fish!
"Gostick and Elton's simple-to-understand and teachable approach of setting and supporting core values and recognizing and celebrating those behaviors can be a very effective management technique for creating a committed and engaged workforce of 'visible employees.' This is a culture no organization can afford to be without."
- Michael R. LoseyPresident, World Federation of Personnel Management Associations
"The basic principles detailed in The Invisible Employee are simple yet profound: (1) setting a guiding vision, (2) seeing employees supporting that vision, and (3) praising and celebrating that behavior. Engaging our entire staff by using these principles helps Friendly's provide great memories for our guests."
- John L. CutterCEO and President, Friendly's Ice Cream Corporation
"The Invisible Employee is a very inventive and original book. Combining facts that will surprise you and a fable that will fascinate you, Gostick and Elton have crafted a book that educates and entertains. The Invisible Employee is a wonderful read with a powerful message, and I highly recommend it to leaders at all levels."
- Jim Kouzescoauthor of The Leadership Challenge
Chapter One Invisible People 1
Chapter Two Blink Outs 19
Chapter Three The See-er 41
Chapter Four Recognizing 79
Chapter Five Visible Results 127
Chapter Six Blink Backs 135
Conclusion Succeed! 159
About the Authors 176