The text is divided into six sections describing the six main stages of developing team–based working in an organization. The chapters follow a common structure. Each one opens with a summary of the aims and activities relevant to that stage and concludes with a selection of appropriate support materials and tools. These materials can also be downloaded from the CD accompanying the text.
The advice given is based on evidence gathered by the authors over 20 years of practical management experience, research work in organizations, and consultancy across the public, manufacturing and service sectors.
2. Deciding on Team–Based Working (TBW):.
Developing an Understanding of Team–based Working.
Forming an Implementation Steering Group.
Diagnosing the Organization.
Designing an Implementation Process.
3. Developing Support Systems:.
Human Resource Management.
Appraisal and Performance Review Systems.
Recruitment and Selection Systems.
Education and Training Systems.
Team–process Support Systems.
4. Team Leader and Team Member Selection:.
Implementation Steering Group Planning.
Defining Appropriate Criteria for the Selection of Team Leaders.
Team Leader Training.
Setting up Action Learning Sets for Team Leaders.
Selecting Team Members.
5. Developing Effective Teams:.
Team Tasks, Visions and Objectives.
Quality of Decision Making.
Support for Innovation.
Team Conflict Resolution.
6. Reviewing and Sustaining Team Effectiveness:.
Steps in Designing an Effective Evaluation System.
Sustaining and Improving Performance: Encouraging Reflexivity.
7. Organization–Level Assessment:.
Goal Achievement or Financial Performance.
Customer or Service Receiver Perspectives.
Business Processes or Internal Efficiency.
Relationships Between Teams and Organizations.
Beyond Team–based Organizing.