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Naked Conversations. How Blogs are Changing the Way Businesses Talk with Customers

  • ID: 2248172
  • Book
  • January 2006
  • 272 Pages
  • John Wiley and Sons Ltd
Bill Gates on Robert Scoble:

"You are letting people have a sense of the people here. You′re building a connection. People feel more a part of this. Maybe they′ll tell us how we can better improve our products."

"Scoble and Israel really understand the issues of corporate blogging well. They discuss why it′s important for businesses of all sizes to engage in this new form of communication with their customers and of course, the danger of not participating."
Michael Gartenberg, Vice President & Research Director, Jupiter Research

"Naked Conversations...covers the bases with real–world examples and insights for anyone who might have a stake in communicating, or conversing, in an era in which subjects can be exposed and laid bare at Internet scale, and participation and honesty rather than obfuscation and subterfuge hopefully prevail."
Dan Farber, Editor in Chief, ZDNET

Whatever happened to honesty in business?

That′s what your clients and customers are asking, even if your company′s integrity is above reproach. Because, for decades, corporations have talked at their customers and called it communication. Now comes the blog and an opportunity for your company to talk with customers and let then talk back. Using more than fifty interviews with people at all levels in all types of businesses, these experts demonstrate in a fresh and thought–provoking way how blog can repair corporate image and rebuild lost trust. And they show you how to do it right.

Can your organization afford not to blog? Read this book and then decide.

"Biz Blogging...WORKS. It is of...MONUMENTAL IMPORTANCE"
From the Foreword by Tom Peters, author of In Search of Excellence

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Introduction: Of Bloggers and Blacksmiths.

I. What s Happening.

1. Souls of the Borg.

2. Everything Never Changes.

3. Word of Mouth on Steroids.

4. Direct Access.

5. Little Companies, Long Reach.

6. Consultants Who Get It.

7. Survival of the Publicists.

8. Blogs and National Cultures.

9. Thorns in the Roses.

II. Blogging Wrong & Right.

10. Doing It Wrong.

11. Doing It Right.

12. How to Not Get Dooced.

13. Blogging in a Crisis.

III. The Big Picture.

14. Emerging Technology.

15. The Conversational Era.


Name Index.

Subject Index. 

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Scoble, a video blogger for Microsoft, and technology guru Israel have put together a bible for business bloggers. Drawn from their own experiences, as well as from numerous comments posted to their blog (http://redcouch.typepad.com/), they have produced a book with the conversational style of blogs. Starting with a brief history of –Word–of–Mouth– products such as the ICQ global instant messaging service and web browser Firefox, and placing blogging firmly in this context, they state that blogs are –Word–of–Mouth on Steroids.– Included are interviews with company bloggers from the technology industry, of course, but also from various other businesses. Scoble and Israel outline the right and the wrong ways to blog in a business context (e.g., don′t say anything you wouldn′t say directly to a client or the company VP) and provide basic advice on blogging generally and on related emerging technologies. The key points of the book are that blogs are better than traditional one–way marketing because they allow instant two–way communication with customers, developing a loyalty unmatched by other marketing endeavors. In fact, if a business doesn′t blog, its customers will abandon that company in favor of one that does. This book should be in all public libraries and academic business collections. Robert Harbison, Western Kentucky Univ. Lib., Bowling Green (
Library Journal, January 15, 2006)

For the past five years, Microsoft employee Scoble has maintained one of the most popular blogs on the Internet. Mixing personal notes with passionate, often–controversial commentary on technology and business, his blog is "naked" i.e., not filtered through his employer′s marketing or public relations department a key part of its appeal. In this breezy book, Scoble and coauthor Israel argue that every business can benefit from smart "naked" blogging, whether the company′s a smalltown plumbing operation or a multinational fashion house. "If you ignore the blogosphere... you won′t know what people are saying about you," they write. "You can′t learn from them, and they won′t come to see you as a sincere human who cares about your business and its reputation." To bolster their argument, Scoble and Israel have assembled an enormous amount of information about blogging: from history and theory to comparisons among countries and industries. They also lay out the dos and don′ts of the medium and include extensive statistics, dozens of case studies and several interviews with famous bloggers. They consider the darker aspects of blogging as well including the possibility of getting fired by an unsympathetic employer. For companies that have already embraced blogging, this book is an essential guide to best practice. (Feb.) (Publishers Weekly, December 5, 2005)

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