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Clinical Communication Handbook

  • ID: 2249593
  • Book
  • September 2002
  • 120 Pages
  • John Wiley and Sons Ltd
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Clinical Communication Handbook
Communication is a critical skill in clinical practice and sometimes not emphasized in medical education. Effective communication skills ease the pressure in dealing with difficult or even "typical" patients and will make your patients feel more comfortable with you.
Clinical Communication Handbook can become an essential part of your physician–patient education. Learn how to be a better communicator through the use of vignettes, dialog boxes, and evidence–based information.

Contains over 40 dialog boxes that give you specific examples on how to effectively communicate

Fits in your pocket for a quick review anytime

Key points at the end of every chapter highlight important information you need to remember

Your best review for the clinical skills assessment examination
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1. Communication Is Critical.

The evidence for how communication skills can improve medical outcome, patient satisfaction and reduce malpractice suits.


2.Getting Started.

Creating a good first impression: the basics on professional appearance and behavior.

3. About Time.

How to most effectively use the first 2 minutes and manage time during each interview.

4. Engage.

Joining with the patient and obtaining the "agenda".

5. Empathize.

Learning to understand and participate in the patient′s feelings.

6. Educate.

Identifying and anticipating patient′s information needs.

7. Enlist.

Using collaborative techniques to improve adherence and outcome.


8. Getting Feedback.

Using supervisors, colleagues, videotape, and patients to refine communication skills.

9. Special Situations.

English as a second language.

Working with cultural differences.

Giving bad news.

The anxious, tearful or angry patient.

Managing psychiatric problems.

Difficult patient relationships.


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Melissa Piasecki
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