Sparks and Villagran cover a broad range of key issues and theories related to provider-patient interaction, including patient information and affective needs, barriers to effective communication in health-care contexts, and communication skills training for providers. Drawing on the most current literature in this vibrant field, they show the transformations that new technologies such as e-mail and text messaging have brought to communication with and between patients and providers, consider the roles of caregivers, both formal and informal, and illustrate how health-care organizations impact on interpersonal interactions. Throughout the book, Sparks and Villagran deftly illustrate how communicative understandings of patient-provider interaction can have positive practical outcomes, feeding into health behaviour change, creating a communication environment which can improve health literacy and ultimately lead to better health outcomes.
With groundbreaking insights, on-point explanations, and deeply moving examples,
Patient and Provider Interaction illuminates and enriches what is most often one of the most important interactions of our lives.
Part 1: Introduction to Patient and Provider Interaction.
1 Patient and Provider Interaction: Introduction.
2 Health Literacy.
Part 2: Characteristics Influencing Patient and Provider Interaction.
3 Patient Characteristics.
4 Provider Characteristics.
5 Caregiving Characteristics.
Part 3: Culture and Identity Influences on Patient and Provider Interaction.
6 Cultural Characteristics.
7 Social Identity.
Part 4: Mediated and Organizational Influences on Patient and Provider Interaction.
8 Social Media.
9 Health Care Organizations and Teams.
Part 5: Patient and Provider Interaction Epilogue.
10 Patient and Provider Interaction: Epilogue.