Modern practices such as team working, total quality management, call centres, virtual organizations and supply–chain partnering are examined. The early chapters focus on their psychological consequences, while later chapters explore their effects on organizational performance. Designed to facilitate the understanding, creation and management of modern working practices, this is a concise, "essential", edition of the larger volume, The New Workplace.
Essential reading for students and scholars of organizational psychology, The Essentials of the New Workplace will also be useful for consultants, as well as human resource managers and others involved with the management of new working practices.
About the Editors.
List of Contributors.
Chapter 1: Introduction to the Essentials of the New Workplace (David Holman, Stephen Wood, Toby D. Wall and Ann Howard).
Chapter 2: Workers Under Lean Manufacturing (Rick Delbridge).
Chapter 3: The Human Side of Total Quality Management (Richard Cooney and Amrik Sohal).
Chapter 4: System Integration in Advanced Manufacturing Technology (Waldemar Karwowski and Bradley Chase).
Chapter 5: Supply–chain Partnering (Máire Kerrin and Belén Icasati–Johanson).
Chapter 6: Team Work (John Cordery).
Chapter 7: Call Centres (David Holman).
Chapter 8: Knowledge Management (Harry Scarbrough).
Chapter 9: Employee Involvement: Utilization, Impacts, and Future Prospects (George S. Benson and Edward E. Lawler III).
Chapter 10: Managing Virtual Workers and Virtual Organisations (David Lamond, Kevin Daniels and Peter Standen).
Chapter 11: Organisational Performance and Manufacturing Practices (Stephen Wood).
Chapter 12 Organisational Performance in Services (Rosemary Batt and Virginia Doellgast).