Written in a clear and straightforward manner, the focus throughout the book is global. Examples of real–world applications of the principles discussed are drawn from organizations in various countries around the world. For the second edition, new cases have been added to reflect recent technological developments and current preoccupations such as security and more effective supply chain management.
1 Introduction to Logistics.
Logistics: The Historical Perspective.
Logistics: The Modern Perspective.
Components of a Logistics System.
The Role of Logistics in the Organization.
Logistics as a Source of Competitive Advantage.
Why Is Management Interest in Logistics Growing?.
Trends in Global Trade.
Customers are Demanding Greater Value.
Transportation Privatization and Liberalization.
Changing View of Inventory.
Continuing Advances in Information Technology.
Logistics in the Global Organization.
Conceptual Model and Statement of Purpose.
2 Logistics in the Organization.
The Marketing/Logistics Partnership.
Marketing and Logistics Channels.
Alternative Channel Structures.
Why do Channels Develop?.
Designing Effective Channels.
Channel Management Issues.
Formal and Informal Channel Relationships.
Domestic versus Global Channels.
Future Trends in Channel Structures.
Managing the Logistics System.
Enhancing Corporate Profitability with Logistics.
3 Customer Service.
What Is Customer Service?.
Elements of Customer Service.
Customer Service in a Global Setting.
How Much Service Should Be Offered?.
Barriers to Quality Customer Service.
Improving Customer Service Performance.
The Consequences of Poor Customer Service.
Improving Customer Service in Comparison to its Costs.
Customer Service and the Internal Customer.
4 Inventory Management.
Inventory and Customer Service.
Purposes of Inventory.
Types of Inventory.
Objectives of Inventory Management.
Managing Inventory Costs.
Classic Inventory Models.
Economic Order Quantity (EOQ) Model.
Modifications to the Basic EOQ Model.
Fixed Order Point/Fixed Order Quantity Model.
Fixed Order Interval Model.
Safety Stock Requirements.
Inventory Management: Signs of Trouble.
Improving Inventory Management.
Materials Requirements Planning (MRP).
Distribution Resource Planning (DRP).
Just–In–Time (JIT) Inventory Management.
Basic Tenets of JIT.
Advantages of JIT.
Disadvantages of JIT.
JIT II/Vendor Managed Inventory (VMI).
The Reality of JIT.
Integrated Inventory Management: DRP, MRP, and JIT.
Inventory Management in a Global Market.
5 Global Transportation Systems.
The Five Modes of Transportation.
Deregulation and Privatization of Transportation.
Government′s Role in Transportation.
Direct Control and Regulation of Transport Firms.
Provision of Transport Infrastructure.
Promulgating and Enforcing Environmental, Safety, and Security Laws.
6 Transportation Management Issues.
Developing Win/Win Shipper/Carrier Relationships.
Market Structure Models.
Relevant Market Area.
Pricing in Practice.
Price Negotiation: The Carrier′s Perspective.
Price Negotiation: The Shipper′s Perspective.
Other Issues Affecting Transportation Cost and Service.
Infrastructure Availability and Condition.
Environmental and Quality of Life Issues.
Customs and Cargo Security.
The Strategic Role of Warehousing in Logistics.
Functions of Warehousing.
Warehouse Location Issues.
Centralized versus Decentralized Warehouses.
Selecting Specific Sites.
Warehousing Concerns in Overseas Markets.
8 Materials Handling and Packaging.
Basic Warehouse Design.
Manual Versus Automated Materials Handling Systems.
Manual Versus Automated: Making The Choice.
Trends in Materials Handling.
Flexibility and Modularity.
Ease of use.
Types of Packaging.
Organizational Influences on Packaging.
The Role of Packaging.
Logistics Packaging Materials.
Packaging for Global Markets.
Developments in Packaging.
Tradeoffs with Other Components of the Logistics System.
9 Managing Logistics Information.
The Order Processing System.
Logistics Information Systems.
LIS and Information Management.
Forecasting Logistics Needs.
Selecting the Right Forecasting Technique.
Using Information to Link a Global Logistics System Together.
Electronic Data Interchange (EDI).
Impediments to Global Implementation of EDI Procedures.
Developments in Logistics Information Systems.
The Internet and Electronic Commerce.
Open–systems Computer Networks.
Multidimensional Bar Codes.
Radio Frequency Identification (RFID) Technology.
Other Advances in Communications.
10 Inbound Logistics and Purchasing.
The Growing Importance of Inbound Logistics.
Inbound Logistics Activities.
Warehousing and Storage.
Salvage and Waste Disposal.
Goals of Purchasing.
Improving Purchasing Productivity.
Organize for Enhanced Productivity.
Management Techniques for Improving Materials Management.
11 The Global Logistics Environment.
The Global Supply Chain.
Changing Market Opportunities.
Multilateral Trade Organizations.
Cultural Issues in Logistics.
Alternative Global Distribution Strategies.
Foreign Trade Zones.
Logistics Intermediaries and Facilitators.
Third–Party Logistics Providers.
Controlling the Global Logistics System.
12 Logistics Strategies.
Corporate Strategic Planning.
Formulating Logistics Strategy.
Integrating the Logistics Channel.
Implementing Logistics Strategies.
Centralization of Logistics Activities versus Decentralization.
Third–party Service Providers.
Logistics Strategy and Improved Corporate Performance.
Future Issues That Will Affect Logistics.
Implications for Logistics Managers.
13 Developing High–Quality Logistics Systems.
Basic Quality Concepts: The Internal Perspective.
Basic Quality Concepts: The External View.
The Service Quality Model.
Total Quality Management (TQM) in Logistics.
Developing a Formal Quality Process.
Quality Process Success Factors for Logistics Management.
ISO 9001:2000 The International Quality Standard.
The Cost of Quality.
14 Improving Logistics Performance.
Improving Organizational Performance.
Continuous and breakthrough improvements.
Basic Tools for Improving Logistics Performance.
Process Analysis Tools.
Statistical Analysis Tools.
Effecting Meaningful Change.
Logistics Service Quality.
Impediments to Improved Logistics Performance.
Failure to Adopt the Customer′s Viewpoint.
Lack of Requisite Cost Data.
Lack of Broad–based Management Skills.
Failure to Think of Logistics as a System.
Need for Cultural Change within the Organization.
Creating a World–Class Logistics System.
15 Organizing for Logistics Effectiveness.
Overview of Logistics Organizations.
Building an Effective Logistics Organization.
Scope of Responsibility/Span of Control.
The Role of Logistics in the Firm.
Variables Influencing Organizational Structure.
The Importance of Logistics.
Corporate Information Technology.
Reconciling Intra– and Inter–Organizational Issues.
Moving Towards the "Best" Organizational Structure.