"Predicting Market Success has come at the right time for major companies. The value of understanding the dimensions of your brand's unique appeal and strength of preference is indispensable for brand strategy today. This book is well worth your time."
- Joseph T. Plummer, Chief Research OfficerThe Advertising Research Foundation
"In the competitive world of branding, understanding what drives consumer loyalty is the cornerstone of a brand's continued success. Passikoff's market-driven insights on how to obtain, analyze, and utilize loyalty metrics will help you make strategic, brand-enhancing decisions."
- Seth M. Siegel, Cochairman, The Beanstalk Group
"Passikoff is the guy who can explain to me why people buy certain things from certain companies, even though other things by other companies seem just as good. With his great feel for pop culture and almost philosophical outlook, he understands what makes consumers tick-and stick."
- Lenore Skenazy, syndicated columnist
"Loyalty is a key component of the strength of a brand and brand equity, and Passikoff understands loyalty like few others. In this book, he captures the essence of loyalty and branding in a practical way-showing how loyalty drives profitability."
- Erich Joachimsthaler, Chairman, Vivaldi Partners
"If you want a business book that will make you feel justified, complimented, and comfortable, don't read this. If you want a book to challenge your beliefs about brand marketing right down to the core, you can't afford not to."
- John Gaffney, Executive Editor, Peppers & Rogers Group
Introduction: Why the Four P's No Longer Work and the Three Words (Including Loyalty) That Took Their Place.
Chapter 1 Why Marketers Can't Predict Customer Behavior--Whoops, Now They Can.
Chapter 2 From Brand Guessing to Brand Building: How to Profitably Engage Your Customer.
Chapter 3 How to Measure Customer Values, Expectations, and Loyalty.
Chapter 4 Loyalty Is 70 Percent Emotional: An Emotional Bond Engages Customers and Makes Money.
Chapter 5 Easy-to-Implement Customer Loyalty Metrics: How to Supercharge Traditional Research and Marketing.
Chapter 6 The Four Proven Drivers of Customer Loyalty: A Category-by-Category Exposé.
Chapter 7 The Power of Human and Celebrity-Based Brands: When It Works, When It's Wasted.
Chapter 8 The Future of Branding.
Epilogue Don E. Schultz, PhD.