While many in his position would shy away from discussing this experience, Hine, with the help of John Brubaker, decided to share his story and provide you with invaluable instructional and motivational information regarding the costly and time–consuming NASD arbitration process; how you can grow your financial services practice; minimize the chances of an investor complaint; and properly respond to one, if necessary.
NASD Arbitration Solution presents an entirely new approach to the subject of compliance. It combines courtroom drama, vivid anecdotes, analogies, humor, philosophy, and practical "how to" advice to create the definitive one–stop resource for Registered Representatives on one of the most talked about subjects in the financial services industry. A page–turning work on a subject often regarded by representatives as tedious, it may become the only book on NASD compliance you will ever want to read from cover to cover.
Part One: My NASD Arbitration from Start to Finish.
Chapter 1 Sweating Bullets.
Chapter 2 24: The Day That Almost Never Ended.
Chapter 3 Expert Witness Unmasked: An Offer to Settle I Finally Get to Testify.
Chapter 4 Cross–Examination It Was War.
Chapter 5 Closing Arguments And a Decision.
Part Two: Five Black–Belt Principles to Protect and Grow Your Financial Services Practice.
Chapter 6 The Cycle of Life.
Chapter 7 To Protect and Grow.
Chapter 8 Humility: The White–Belt Attitude.
Chapter 9 Integrity: Look in the Mirror.
Chapter 10 Duality: Yin and Yang.
Chapter 11 Awareness: The Third Eye.
Chapter 12 Dedication: Kaizen.
Part Three: How to Prevail in an NASD Arbitration Hearing.
Chapter 13 What s the Cost?
Chapter 14 Case Studies.
Chapter 15 The Lawyer s Perspective: How to Prepare and Try an NASD Arbitration Case by James W.Weller, Esq.
Chapter 16 How to Prepare for NASD Arbitration.
Chapter 17 Preparing to Testify and Managing Your Case to Conclusion.
Appendix A NASD Arbitration Case Flow.
Appendix B NASD Arbitration Trends.
Appendix C Errors–and–Omissions Insurance.
Appendix D Technology Tools.
About the Authors.