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Strategic Benchmarking Reloaded with Six Sigma. Improving Your Company's Performance Using Global Best Practice. Edition No. 1

  • ID: 2325373
  • Book
  • May 2007
  • Region: Global
  • 288 Pages
  • John Wiley and Sons Ltd
A new update of the classic text on benchmarking

Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company's overall performance. This new revision reviews the first twenty-five years of development in benchmarking and features new appendices, case studies, and topics, making this the most complete and comprehensive coverage of the subject available.

Topics include:

  • Stimulating business improvement with benchmarking
  • Linking Six Sigma to strategic planning and benchmarking
  • Understanding the essence of process benchmarking
  • Making statistical comparisons in benchmarking
  • Applying benchmarking results for maximum utility
  • Reviewing lessons learned from old case studies
  • Conducting a strategic benchmarking study
  • Performing an operational benchmarking study
  • Mainstreaming benchmarking into strategic planning
  • Creating a sustainable benchmarking capability
  • Plus: appendices covering the benchmarking code of conduct, operating procedures, and Web resources
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Preface ix

Acknowledgments xix

Introduction - Benchmarking: The First 25 Years (1979–2004) xxiii

Part 1: The Business Context of Benchmarking

1. Stimulating Business Improvement by Benchmarking 3

2. Linking Six Sigma to Strategic Planning and Benchmarking 25

Part 2: The Process of Benchmarking

3. Understanding the Essence of Process Benchmarking 63

4. Making Statistical Comparisons in Benchmarking 93

5. Applying Benchmarking Results for Maximum Utility 131

Part 3: Case Studies in Benchmarking

6. Reviewing Lessons Learned from Old Case Studies 167

7. Conducting a Strategic Benchmarking Study 183

8. Performing an Operational Benchmarking Study 205

Part 4: Conducting Benchmarking Studies

9. Mainstreaming Benchmarking into Strategic Planning 241

10. Creating a Sustainable Benchmarking Capability 259

Appendix A. The Benchmarking Code of Conduct 277

Appendix B. Standard Operating Procedure: Benchmarking Process 281

Appendix C. Web Resources for Benchmarking 291

Appendix D. Glossary of Terms Used in Lean Production 293

Appendix E. Chronological Bibliography of Books about Benchmarking 304

About the Author 309

Index 311

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Gregory H. Watson
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