Topics covered include the application of consultancy to operational crisis situations, and the role of the consultant in advisory capacities relevant to organisational effectiveness, such as strategic direction, cultural change, staff performance, and the management, development, implementation and evaluation of substantive organisational projects. Chapters draw on professional experience as well as formal literature, combining psychological, ethical, managerial and evaluative aspects into themed summaries that enhance the reader s understanding and signpost directions for further study and practice development.
Notes on Contributors.
Part I: Consultancy and Advising from a Theoretical Perspective.
1. The Role of a Consultant: Function, Skills, Competences and Presentation (Carol A. Ireland).
2. Key Stages and Factors in the Consultancy Process and Relationship: The Importance of Stakeholders, Organisational Boundaries, Culture and Their Management (Carol A. Ireland).
3. Theoretically Driven Training and Consultancy: From Design to Evaluation (David Vickers, Eliza Morgan and Alice Moore).
4. Ethical Considerations in the Consultancy and Advisory Process (Susan Cooper and Martin Fisher).
Part II: Consultancy and Advising from a Practical Perspective.
5. The Application of Cognitive Interview Techniques as Part of an Investigation (Andy Griffiths and Becky Milne).
6. Acting as the Consultant Advisor in a Crisis Situation (Martin Fisher and Carol A. Ireland).
7. Legal Consulting: Providing Expertise in Written and Oral Testimony (Jane L. Ireland).
8. The Development of a Practical Behavioural Change Framework: A Case Study within a National Law Enforcement Agency (Simon Keslake and Ian Pendlington).
9. Examining the Link between Performance and Employee Engagement in a Forensic Setting: Case Enough to Perform Well? (Suzy Dale).
10. Inspecting Secure Institutions (Louise Falshaw).
11. Effective Training in Action: From Contracting to Evaluation (Eliza Morgan, David Vickers and Alice Moore).
12. Systemic Failure and Human Error (Adrian Needs).
13. Project Management: Towards More Effective Applied Psychology (Roisin Hall and Donald Darroch).