Praise for Training Older Workers and Learners
"This is an essential book for our times. . . . almost every organizational leader should be striving to better understand, develop, and retain older, mature workers."
G. Joseph Vrazo, strategic human resource manager, Delphi Corporation
"An informative and practical overview of effectively utilizing human capital across the generations."
Scott Pitts, director of grant support services, Chippewa Valley Schools, Clinton Township, Michigan
"Moseley and Dessinger offer insights in this text that will equip IT, HPT, and management professionals to utilize older–learner–friendly training interventions and performance support tools."
David W. Shall, marketing and sales vice president, Choctaw–Kaul Distribution Company
"The authors describe how best to maximize the abilities of older workers and how to best change our view of work and retirement."
Peter A. Lichtenberg, director and professor of psychology, psychiatry and behavioral neurosciences and physical medicine and rehabilitation, The Institute of Gerontology, Wayne State University
"This book will be an asset to anyone interested in identifying strategies and tactics necessary for maximizing their human resources."
Jeffrey G. Trzeciak, university librarian, McMaster University, Hamilton, Ontario, Canada
List of Figures, Tables, and Performance Support Tools xiii
Benefits Statement xvii
Part 1 Make Way for the OWLS
Chapter 1: The OWLS Are Here 3
Chapter 2: OWLS as Workers 25
Chapter 3: OWLS as Retirees Or Not 49
Chapter 4: OWLS as Learners 73
Appendix 4.1: Competencies for Older Workplace Learners 91William J. Rothwell
Part 2 OWLS in Transition
Chapter 5: OWLS in Search of Wisdom: Cognitive Development 99
Chapter 6: OWLS in Search of Knowledge: Learning Styles and Challenges 125
Chapter 7: OWLS in Search of Self: Psychosocial Transitions 149
Chapter 8: OWLS in Search of Function: Physiological Development 167
Chapter 9: OWLS in Search of Well–Being: Health, Wellness, and Leisure 187
Part 3 Transforming OWLS
Chapter 10: OWLS in Action: Sharing Experience and Motivation 209
Chapter 11: OWLS on Teams: Collaborating to Learn 227
Chapter 12: OWLS on the Job: Learning with the Workflow 247
Chapter 13: Live OWLS: Learning in the Classroom 269
Chapter 14: Virtual OWLS: Computerized, On the Web, At a Distance, Digitized 287
Chapter 15: Collaborating with OWLS 307
About the Authors 369
About the Series Editors 385
About the Advisory Board Members 389
Joan Conway Dessinger is a senior consultant and founder of The Lake Group, a consulting firm that specializes in analyzing, designing, developing, and evaluating workplace learning and performance interventions.