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Developing and Measuring Training the Six Sigma Way. A Business Approach to Training and Development

  • ID: 2326902
  • Book
  • October 2006
  • 256 Pages
  • John Wiley and Sons Ltd
This important resource translates the popular Six Sigma methodologies, tools, and techniques in a way that is customized specifically for the design, implementation, and measurement of employee development programs. A proven alternative to the Kirkpatrick Model, this new model offers a more effective method for designing and testing the effectiveness of training.

Throughout the book, the author presents tools in a user–friendly and understandable format that is tailored for implementation in the development and measurement of employee learning programs. Step–by–step, Developing and Measuring Training the Six Sigma Way walks the reader through the highly effective and proven DMADDI process:

  • Define–What Are the Business Opportunities?
  • Measure–What Business Targets Do We Need to Meet?
  • Analyze–What Needs to Be Learned?
  • Design–How Should We Teach It?
  • Develop–Does Our Prototype Match Our Design?
  • Implement–Did Implementation Meet Both Business and Instructional Requirements?

Praise for Developing and Measuring Training the Six Sigma Way

"Finally! Something other than Kirkpatrick′s Four Level Model! Executives know and care about the power of Six Sigma, and Islam masterfully demonstrates how Six Sigma can be used in the design and evaluation of any training program which leads to the results that the C–level actually care about!"
Kevin Kruse, publisher, e–LearningGuru.com

"This landmark book describes a proven process for solving the single, biggest problem training managers have? making sure their programs are fully aligned with the business. The Six Sigma process described by Kaliym Islam is an indispensable tool for program managers, training managers, directors, and CLOs."
Josh Bersin, CEO, Bersin & Associates

"Training departments are at risk if they don′t contribute to the bottom line. Developing and Measuring Training the Six Sigma Way shows how training can add value through business acumen, innovation, and leadership and brings instant credibility to training departments by applying Six Sigma methodology to decrease customer disappointment and increase customer success!"
Jaison Williams, director of organizational development, Cendant Corporation

Note: Product cover images may vary from those shown
Figures, Tables, and Exhibits.

Foreword, by Edward A. Trolley.





1 Why ISD Has Difficulty Addressing Business Issues.

What Is ISD?

History of ISD.

ISD Models.


2 What Is Six Sigma?

Six Sigma Defined.

The History of Six Sigma.

Six Sigma in the Training World.

Important Six Sigma Concepts.

Six Sigma Models.

The Six Sigma Organization.

Shortcomings of Six Sigma.


3 Reasons for a Six Sigma Methodology.

True Return on Investment.

When ISD Is Used as a Development Methodology.

The Solution.

Benefits of a Six Sigma Approach.

Determining Which Six Sigma Model to Use.



4 A DMADDI Overview.

The DMADDI Model.

Evaluation in DMADDI.

Project Organizational Structure.


5 Define: What Are the Business Requirements?

Why a Separate Phase for Business Analysis?

Define Step 1: Form a Business Review Team.

Define Step 2: Develop and Validate the Project Charter.

Define Step 3: Complete the Define Tollgate.

DMADDI Tools for Define.


6 Measure: What Targets Do We Need to Meet?

The Honeymoon Is Over.

DMADDI Road Map.

Measure Step 1: Identifying Business Requirements.

Measure Step 2: Prioritizing Business Requirements.

Measure Step 3: Translating Business Requirements into Measurable Targets.

It s All in the Translation.

Measure Step 4: Complete the Measure Tollgate.

Measure Step 5: Transfer Requirements to the Development Team.

DMADDI Tools for Measure.


7 Analyze: What Needs to Be Learned?

DMADDI Road Map.

Analyze Step 1: Assembling a Design Team.

Analyze Step 2: Identifying What Needs to Be Learned.

Analyze Step 3: Validating and Prioritizing What Needs to Be Learned.

Analyze Step 4: Complete the Analyze Tollgate.

DMADDI Tools for Analyze.


8 Design: How Should We Teach It?

DMADDI Road Map.

Design in ISD.

Design in DMADDI.

Design Step 1: Identify the Learning Platform.

Design Step 2: Convert Objectives into Learning Activities.

Design Step 3: Create a Communication Tool.

Design Step 4: Identify Development Resources.

Design Step 5: Complete the Design Tollgate.

DMADDI Tools for Design.


9 Develop: Does Our Prototype Match Our Design?

DMADDI Road Map.

Develop Step 1: Identifying the Factors.

Develop Step 2: Developing Controls.

Develop Step 3: Validating the Outputs of the Develop Phase.

Develop Step 4: Complete the Develop Tollgate.

DMADDI Tools for Develop.


10 Implement: Did the Implementation Meet Business and Instructional Requirements?

DMADDI Road Map.

Implement in ISD.

Implement in DMADDI.

A Brief Recap.

What Happens in the Implement Phase.

Implement Step 1: Revisit the Project Requirements.

Implement Step 2: Validate the Perspective of the Stakeholders.

Implement Step 3: Gather and Analyze Project Data.

Implement Step 4: Develop a Reporting Action Plan.

Implement Step 5: Prepare Presentation and Update Storyboard.

Implement Step 6: Complete the Implement Tollgate.

Implement Step 7: Celebrate.

A Final Word.

DMADDI Tools for Implement.


11 If Not Us, Who? If Not Now, When?


12 E–Learning the Six Sigma Way.

The Background.

The Organizational Structure.

What s Important? The Define Phase.

How Are We Doing? The Measure Phase.

What s Wrong? The Analyze Phase.

What Do We Need to Do? The Improve Phase.

How Do We Guarantee Performance? The Control Phase.

A Final Thought.



About the Author.

Note: Product cover images may vary from those shown
Kaliym A. Islam
Note: Product cover images may vary from those shown