praise for WHAT IT TAKES
"This is the best book about corporate leadership that I′ve ever read."
John Whitehead, former Co–Chairman, Goldman Sachs & Co., former Deputy Secretary of State
"Clear, crisp, and actionable insights on leadership, which can only come from a well experienced scholar and practitioner like Charley Ellis."
Abdullatif A. Al–Othman, Governor, Saudi ArabianGeneral Investment Authority
"What It Takes is Ellis′s finest work on organizational excellence. His intimate knowledge of these organizations imparts powerful insights and lessons for those aspiring to build and sustain great and enduring organizations."
Ng Kok Song, Chief Investment Officer, Government of Singapore Investment Corporation
"What It Takes is a clear–eyed view into the complexities of building and sustaining great organizations. Charley Ellis′s artful storytelling imparts insights that would benefit anyone aspiring to thoughtful, effective leadership throughout markets and histories."
Lei Zhang, founder and CEO, Hillhouse Capital Management
"Charley Ellis has taken an incisive look under the hood of some of the world′s greatest professional organizations and has put his perceptive finger on not only what has made them succeed but has also led them to endure."
D. Ronald Daniel, former Managing Partner, McKinsey & Company
"Once again, Charley Ellis has delved into the mysteries of leadership with clarity and insight."
Jim Rothenberg, Chairman, Capital Research and Management Company
"Charley Ellis looks hard at how great firms succeed in fields as different as law, consulting, and medicine . . . and finds what it takes that they have in common."
Jeff Bewkes, CEO, Time Warner
"Charley Ellis takes us through a series of master classes on corporate leadership. This is an outstanding contribution to help us understand that which divides winners from losers."
Lord Paul Myners, former Treasury Minister, UK
"A very interesting study of the similarities and differences in the leadership of five very different professional firms. Should be required reading for other firms in those professions."
Samuel C. Butler, former Presiding Partner, Cravath, Swaine & Moore
"I cannot imagine anyone better qualified than Charley Ellis to analyze, identify, and describe those characteristics that separate outstandingly successful professional firms from the merely very good ones. This fascinating book should be recommended reading for anyone wishing to become a leader in the professions described and for anyone with an ambition to succeed in business."
Peter Stormonth Darling, former Chairman, Mercury Asset Management
"Of course everyone knows of the five great institutions which are the subject of Charley Ellis′s latest book. But what is it that made them outstanding? Charley, in this searching and unsentimental if admiring analysis, provides answers: A good idea transformed into a novel business model, passion, commitment, good judgment, particularly in the early years, and great people. Another Charley Ellis book to treasure."
Sir Winfried Bischoff, Chairman, Lloyds Banking Group
I. Achieving Excellence
Chapter 1: Mission 3
An Inspiring Long–Term Purpose
Chapter 2: Culture 25
How We Do Things around Here
Chapter 3: Recruiting 47
Getting the Right People
Chapter 4: Developing People 65
Training, Educating, and Organizing for Excellence
Chapter 5: Client Relationships 97
Developing Ties That Last
Chapter 6: Innovation 111
Changing How the Game Is Played
Chapter 7: Macro Innovation 133
Changing the Game
Chapter 8: Leadership 151
Bringing the Secrets Together
Chapter 9: . . . and Luck 173
Sometimes It Really Matters
II. Sustaining Excellence
Chapter 10: Trouble 181
Chapter 11: Arthur Andersen 211
About the Author 285