This book gives designers, entrepreneurs, innovators, and leaders a model and a comprehensive vocabulary for tackling such deep-rooted challenges. The Enterprise Design framework cuts through the complexity of Strategic Design work, showing how to navigate key aspects and bridge diverging viewpoints. In 9 case studies, the author looks at the way companies like SAP, BBVA, IKEA, and Jeppesen (a Boeing Company) apply design thinking and practice to shape their enterprises. Moving from strategy to conceptual design and concrete results, Intersection shows what is relevant at which point, and what expertise to involve.
- Teaches how to align business strategy with Brand Identity, Customer Experience, and Enterprise Architecture initiatives as part of a consolidated enterprise-wide design practice to achieve stakeholder value - Provides a framework for designing systems, products and services as the building blocks of a consistent and coherent experience for all stakeholders in the wider enterprise, joining strategic considerations with the delivery of tangible outcomes - Explains how to make results such as websites, apps, objects, platforms, or environments part of a larger system that orchestrates enterprise touchpoints with people
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Part I: Thoughts on Strategic Design
Chapter 1: The Relationship Challenge
Chapter 2: Blurring Boundaries
Chapter 3: The Design-Minded Enterprise
Part II: The Enterprise Design Framework
Chapter 4: Big Picture
Chapter 5: Anatomy
Chapter 6: Frames
Chapter 7: Design Space
Chapter 8: Rendering
Part III: Design Approach
Chapter 9: Design Process
Chapter 10: Design Program