Peppers & Rogers share the results of their 2012 survey of AT&T, Sprint, T-Mobile, US Cellular and Verizon customers. The results quantify how securing and keeping your customers' trust is worth up to $1 billion annually, concluding that customers’ trust is not a nice-to-have, but essential to running a sustainable, profitable business.
Our case study features Thailand’s True Corporation. By using a range of tools from TM Forum’s revenue assurance solution suite, Frameworx and maturity model the company added real value, recovering so much revenue that the assurance team paid for itself before deployment was even complete.
We include a revealing interview with Qtel Group's Lee Scargall and David Stuart who share the secrets of the success of a three-year revenue assurance program that saved the group a staggering $146 million in 2011 and is already ahead of target for 2012.
Our article on real-time convergent charging, another aspect of revenue assurance gathering importance, explores why and how it can deliver unprecedented business value to service providers – and not simply within their own operations but right across the digital services value chain.
Also interviewed for this issue is Dr. Gadi Solotorevsky, head of TM Forum’s revenue assurance program and CTO, cVidya Networks. As revenue assurance gains maturity within an organization, the focus shifts from recovery to prevention. He discusses some interesting progress made by a series of TM Forum catalysts in creating an inventory of risks and controls related to revenue assurance and fraud management, and its particular relevance to mobile money and LTE-based services.
We reveal and analyze the results of this year’s TM Forum revenue assurance performance and maturity studies. It’s your chance to understand how your own organization fares against your competitors and understand they are benchmarking their practices and processes to ensure they meet their changing needs.
Finally, our regular virtual panel section brings together a distinguished group of operators and vendors to discuss the growing importance of risk management in its various guises as it spans all aspects of a service provider’s business, from supply chain. The discussion provides a special focus on risks that impact revenue gained from normal operations.
Please note: This report is free to TM Forum members
Making the connection: Trust impacts the bottom line
Revenue assurance pays for itself during roll-out
Adding $146 million recovered revenue to the bottom line
Adapting risk management to LTE and mobile money
How do you know you’re getting revenue assurance right?