"I love No Excuses because it′s a no–nonsense, can–do book. Jennifer Robin and Michael Burchell use solid evidence, real–life examples, and deep conviction to confront, refute, and replace the major reasons people give for not creating a great workplace. Wonderfully inspiring and elevated by a noble purpose, No Excuses is also down–to–earth. Thereare no excuses for not reading No Excuses."
Jim Kouzes, coauthor, national bestsellerThe Leadership Challenge,and Dean′s Executive Fellow of Leadership, Leavey School of Business, Santa Clara University
"Through a practical, easy–to–follow approach, No Excuses equips and empowers anyone who has the privilege of leading others to create a positive employee experience and leverage every team member′s strengths. By using Robin′s and Burchell′s advice, leaders can maximize the uniqueness of their organization′s culture to build and sustain a great workplace. These valuable lessons should be a part of every leader′s toolkit."
Amy DiGeso, executive vice president, global human resources, The Este Lauder Companies, Inc.
"If you′ve ever thought, ′I′d love to create a great place to work, but I′m just not sure I, or we, can,′ then Jennifer Robin and Michael Burchell will convince you that the answer is yes. No Excuses motivated, refocused, and energized me, and it will fire up that same attitude in you."
Dan Mulhern, distinguished practitioner of law & business, University of California, Berkeley
"No Excusesis a brilliant, timely guidebook that equips managers with the focus, tenacity, and skills needed to build lasting trust.Burchell and Robin are masters at simplifying an extraordinarily intricate task showing each of us that becoming a trust practitioner is more than achievable!"
Selena Rezvani,author, Pushback, and columnist, The Washington Post
"All too often, leaders find excuses for not performing or not developing a great place to work, butit is our responsibility to create the environment for trust, pride, and camaraderie to flourish.Jennifer Robin and Michael Burchell have partnered to write an excellent book for every leader, from managers and supervisors to senior leadership.No Excuses challenges us to be accountable, reminds us not to make excuses, and gives us tools so those excuses won′t be necessary."
Chris D. Van Gorder, FACHE, president and CEO, Scripps Health
Foreword by Amy Lyman ix
Introduction: Creating a Great Workplace 1
1 The Anatomy of an Excuse 9
2 I Think [Like a Great Workplace Leader], Therefore I Am [a Great Workplace Leader] 25
3 We Are What We Repeatedly Do 45
4 I Didn t Have Enough Time to Do It Right 65
5 That s Just Not My Job 85
6 My Industry Is Different 105
7 It s Just Not the Right Time 127
8 I d Be a Great People Manager if It Weren t for All the People 149
9 My Boss Ate My Homework 169
10 The One Rule for Excuses 187
About the Authors 205