ISO 20252:2012 Implementation Tools

  • ID: 2567369
  • Industry Codes / Standards
  • Region: Global
  • CASRO Institute for Research Quality (CIRQ)
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This ISO Toolbox consists of an Overview/Information package and 5 packages corresponding to each section of the standard beginning with Section 3.

For each Section of the standard (listed below) there is a package consisting of:

1. Slide presentation explaining how to manage that Section;
2. Research Management System Manual (quality manual) template for that Section
3. Procedure templates for that Section

ISO 20252 Overview and Information Package (this package)
Package 1: Section 3: Research Process Management System (Steps 1-14)
Package 2: Section 4: Managing the Executive Elements of Research (Steps 15-19)
Package 3: Section 5: Data Collection (Steps 20-23)
Package 4: Section 6: Data Management and Processing (Steps 24-28)
Package 5: Section 7: Reporting of Research Results (Steps 29-30)

The Standard is made up of 7 Sections:

Section 1, Scope; Section 2, Terms and definitions
Section 3, Research Process Management System forms the overarching management structure. This is reflected in the Research Management System Manual (Quality Manual).

These are the minimum standards and processes around which the business operates. It covers such things as HR, Information Technology, Contractor Management, Documented Policies and Procedures and meeting or other communications systems.

Section 4, 5, 6 & 7 are all about delivering the market and opinion research including all stages of the business processes to win jobs, agree on project plans, implementing plans and final reporting to the client.

'ISO 20252:2012 Implementation Tools' will demystify the ISO (International Standardization Organization) implementation process and is designed to help companies achieve the required components of a research quality management system.

This report breaks down the implementation process. Included is step-by-step guidance on how to implement the ISO 20252 Market, opinion and social research standard providing templates to assist in the creation of a Quality Manual and required procedures.

It also provides useful forms and checklists to simplify this process. The tools help demystify the ISO implementation process and help companies achieve the required components of a research quality management system.

What are the key benefits of implementing ISO market research standards?

- Translates methodology into effective processes
- Formal systems uncover inefficiencies and encourage search for solutions to process problems
- Defines internal responsibilities and can promote staff satisfaction
- More consistent, reliable, transparent products and services
- Basis for subcontractor evaluation
- Reduced errors and rework
- Enhanced global competitiveness
- Improves operations management and control of access panels
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ISO 20252 Overview and Information Package
Package 1: Section 3: Research Process Management System (Steps 1-14)
Package 2: Section 4: Managing the Executive Elements of Research (Steps 15-19)
Package 3: Section 5: Data Collection (Steps 20-23)
Package 4: Section 6: Data Management and Processing (Steps 24-28)
Package 5: Section 7: Reporting of Research Results (Steps 29-30)
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