Promising Care. How We Can Rescue Health Care by Improving It. Jossey–Bass Public Health

  • ID: 2616871
  • Book
  • 320 Pages
  • John Wiley and Sons Ltd
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From the Commentaries

"′My Right Knee′ was a personal turning point for me, and it raised the bar for the health care industry ... I wasn′t quite prepared to hear a speech that would provide a defining moment in my own leadership journey and quest for quality."
Gary S. Kaplan, MD

"Tomorrow′s leaders will need Berwick′s stunning ability to bridge and balance tensions without collapsing them, to hold contradictions."
Diana Chapman Walsh, PhD

"As in all of his speeches, whether to an audience unfamiliar with the mortal drama of illness and privation or to those steeped in its complexities, Don Berwick signals the urgency and pathos of a wounded world."
Paul Farmer, MD, PhD

"Dr. Berwick is masterful at the use of stories to convey memorable and vivid messages that are vital to the humanistic core as well as the modern challenge of medicine."
Christine K. Cassel, MD

"It takes someone like Don Berwick to shake us out of our biomedical mindset and remind us that we are dealing not just with a disease, but with a person often buffeted by factors we can′t quantify or control."
Mark D. Smith, MD, MBA

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Preface ix

Acknowledgments xiii

The Author xv

The Commentary Authors xvii

Introduction by Maureen Bisognano xxvii

1 My Right Knee 1

Commentary by Gary S. Kaplan

2 Some Is Not a Number, Soon Is Not a Time 25

Commentary by C. Joseph McCannon

3 Power 45

Commentary by Dale Ann Micalizzi

4 Mont Sainte–Victoire 67

Commentary by Jason Leitch

5 A Message for Ramesh 89

Commentary by Paul Farmer

6 Eating Soup with a Fork 101

Commentary by Paul B. Batalden

7 What Patient–Centered Should Mean: Confessions of an Extremist 123

Commentary by Frederick S. Southwick

8 Tense 137

Commentary by Jessica Berwick

9 A Transatlantic Review of the NHS at Sixty 155

Commentary by Lord Nigel Crisp

10 The Epitaph of Profession 165

Commentary by Christine K. Cassel

11 Squirrel 177

Commentary by Diana Chapman Walsh

12 You Decide 195

Commentary by Beverley H. Johnson

13 The Moral Test 205

Commentary by Tom Daschle

14 New Health System New Professionalism 223

Commentary by James Reason

15 To Isaiah 235

Commentary by Mark D. Smith

16 And We Said, No 245

Commentary by Patricia A. Gabow

Index 267

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Donald M. Berwick, MD, MPP, FRCP, is president emeritus and senior fellow at the Institute for Healthcare Improvement (IHI), an organization that he cofounded and led for eighteen years. He is one of the nation′s leading authorities on health care quality and improvement. In July 2010, President Obama appointed Dr. Berwick to the position of administrator of the Centers for Medicare & Medicaid Services (CMS), which he held until December 2011. A pediatrician by background, Dr. Berwick has served as clinical professor of Pediatrics and Health Care Policy at the Harvard Medical School, professor of Health Policy and Management at the Harvard School of Public Health, and a member of the staffs of Boston Children′s Hospital, Massachusetts General Hospital, and Brigham and Women′s Hospital. Dr. Berwick is the author of Escape Fire and coauthor of the books, Curing Health Care and New Rules, also available from Jossey–Bass.

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