They look forward to the creation of jobs and other income opportunities, and they look forward to being connected to the outside world through the company. Getting it Right reports, analyzes, and sorts the broad and varied experiences of these many corporations, bringing forward the lessons that can be usefully applied in other settings.
The aim is to help corporate managers get it right with respect to interactions with local communities, so that they can more efficiently and effectively accomplish their production goals and, at the same time, ensure that local communities are better (rather than worse) off as a result of their presence.
1. How to understand getting it wrong and getting it right: toward a framework for analysis
2. Benefits distribution: getting it wrong and getting it right
3. Corporate behavior: getting it wrong and getting it right
4. Side effects: getting it wrong and getting it right
5. Making the transition from getting it wrong to getting it right
Special note on corporate operations in situations of conflict
6. Hiring policies
7. Compensation policies
8. Contracting policies
9. Community consultation and negotiation
Special note on establishing grievance procedures
10. Community projects
11. Working with advocacy NGOs
12. Working with government
13. Internal management issues that determine the success or failure of external relations
14. Measuring the effectiveness of stakeholder engagement
15. ""Even engineers can get it right...""
- About the authors