Facilities Manager's Desk Reference. 2nd Edition

  • ID: 2673273
  • Book
  • 608 Pages
  • John Wiley and Sons Ltd
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It is well recognised that excellent facilities management has a very positive effect on the achievement of organisational goals. In the process of delivering high levels of service the facilities manager will face a range of complex and often challenging tasks, sometimes concerned with a single business premises, often across an entire property portfolio. To assist the busy facilities manager, the Facilities Manager s Desk Reference provides an invaluable source of concise, highly relevant and practical information on all the principal FM services, as well as information on legal compliance issues, the development of strategic policies and tactical best practice.

Fully updated over the first edition, the Facilities Manager s Desk Reference covers both hard and soft FM issues with a clear practitioner perspective.  It will be a first point of reference for all busy facilities managers, saving time by providing all the information needed to ensure excellence in the provision of safe, effective and efficient facilities service. It will also serve as a useful overview for students studying for their professional and academic qualifications in facilities management.

Also Available:

Facilities Management: The Dynamics of Excellence
3rd Edition
Peter Barrett and Edward Finch
Paperback, 9780470673973; ePub, 9781118716113

Total Facilities Management
3rd Edition
Brian Atkin and Adrian Brooks
Paperback, 9781405186599; ePub, 9781118658642 

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List of Abbreviations xxv

Introduction xxxii

1 History of Facilities Management 1

2 Key Drivers of FM 10

3 Activities in FM 20

4 Delivering FM FM Strategy 26

5 Outsourcing 39

6 Financial Management 44

7 Property and Estates Management 77

8 Property Legislation and Leases 91

9 Developing New Buildings 110

10 Project Management 136

11 Space Management 148

12 Accommodation Management 178

13 Procurement 182

14 Contracts and Contract Management 196

15 Legislation 208

16 Legislation Affecting FM Activities 216

17 Fire Safety and Legislation 231

18 Electrical Supplies and Electrical Safety 251

19 Accessibility 259

20 First Aid at Work 267

21 Asbestos 274

22 Water Supplies and Water Safety 283

23 Construction Design and Management Regulations 303

24 Business Continuity 313

25 Maintenance Definitions and Strategies 324

26 Mechanical and Electrical Systems and their Maintenance 337

27 Information Communication Technology 354

28 Grounds and External Areas 370

29 Fabric Maintenance 394

30 Energy Management 401

31 Front of House 422

32 Housekeeping and Cleaning Services 437

33 Security Management 457

34 Customer Relations 475

35 Waste Management 486

36 Catering and Hospitality Services 499

37 Quality Management 514

38 Document Management Services 530

39 Sustainability and Environmental Issues 543

Index 565

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Jane M. Wiggins
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