Don t beat around the bush
We all instinctively feel greater respect for people who speak to us frankly. In business indeed in most walks of life there isn t time to waste with endless niceties, waffle and small talk. But of course you won t achieve much if you simply try to bulldoze your way through meetings and conversations.
There has to be a middle ground a way of communicating that gets straight to the point and ensures you get the result you want, quickly but without alienating anyone. You need to be candid, but courteous you need to talk lean.
Based on a highly successful business training programme, Talk Lean will show you how to be clear, focussed and effective, by saying what you really mean in a way that everyone will respond to.
You will learn how to:
- Open meetings and conversations in a succinct, empathetic and effective way
- Listen more effectively to others and respond to them in ways which will get results
- Generate trust and confidence and put others in a positive, receptive frame of mind
- Achieve more tangible results and develop better relationships
Talk Lean is powerful and practical! If you want to regain control of your agenda, become a more effective leader and have greater impact in your business, Talk Lean is an excellent reference.
Tony Latham, Vice–President Finance, Unilever, North Asia
Identifies the traps we all fall into in dealing with others and provides unique insight in how to be more productive, open and straightforward and hopefully to feel better too.
Andrew Shilston, Non–Executive Director, BP
Part One: Introduction 1
1 What the book is about and who it s for 3
2 All different . . . and all alike 15
Part Two: Straight to the point in less than a minute: opening your meetings and conversations 23
3 The benefits of straightforward, straightaway 25
4 Begin at the end 39
5 And how are you feeling about announcing this objective? 57
Part Three: Talking lean DURING the meeting: the keys to productivity 73
6 Why meetings run rough: the grit in the engine 75
7 Don t just listen with your ears! 85
8 Responding: first principles 99
9 The three paths: 1 HIM/HER and 2 ME 119
10 The three paths: 3 US 135
11 Dealing with the non–verbal 149
12 What do you think? 163
The Interactifs Discipline: Schematics 177
Interactifs Training Programmes 181
About the author 185
Alan Palmer was educated at Oxford and INSEAD and has spent most of his career working for advertising agencies and management consultancies in London and Paris. He is a senior figure at Interactifs, who provide coaching and training to a variety of major clients from financial services to the car industry, from business schools to manufacturing companies. The company is based in France but operates in some 20 countries in Europe, the Middle East, Asia and North America. Alan runs the UK operation of the business, which incorporates English–speaking divisions of Interactifs France′s clients as well as customers unique to the UK.