An Evaluation of the Benefits and Value of Libraries provides guidance on how to evaluate libraries and contains many useful examples of methods that can be used throughout this process. There is substantial focus on the importance of goals and objectives, along with advice on strategies that can be used in the case of libraries that may not be well resourced for conducting surveys. The text will be useful as a handbook, and does not assume prior knowledge of finance or economics. A guide on how to conduct a cost-benefit analysis on library services and a discussion on how to use scenario analysis and the persona method is provided, as are examples of customer surveys, for users and non-users alike.
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List of figures, tables and boxes
About the authors
Chapter 1: What is benefit assessment?
Are we doing the right things?
Chapter 2: Libraries and the surrounding world
Developing a stakeholder model
The present situation
Chapter 3: Goals, mission statements and methods
Choice of method
Benefit shown in a matrix and diagram
The goals are not financial
Chapter 4: Financial benefit assessment
Chapter 5: Cost-benefit analysis of one-time investments
Background and purpose
Description of the solution
Calculation of the time for the investment to be paid back using payback period and ROI
Chapter 6: Customer surveys
The library's image
Identity and profile
Narrative method and storytelling
Storytelling and libraries
Customer survey 1
Customer survey 2
Chapter 7: The persona method
How to create personas
Chapter 8: The balanced scorecard
Concept and background
Examples of metrics
Appendix 1: Cost-benefit analysis
Appendix 2: Gothenburg City Library users' survey
Appendix 3: 2008 Attitudes and Knowledge Survey of Gothenburg City Library
Viveca Nyström is a consultant, and former manager of a special library in Gothenburg, Sweden. Viveca is also co-writer of a book about Records Management, which is vital reading for academic courses for archivists in Sweden.
Linnéa Sjögren Chalmers University of Technology, Sweden.
Linnéa Sjögren is a librarian at Chalmers Library, at the Chalmers University of Technology, Sweden. She is also Project Manager of Library24, a search tool for library services. She is former Project Manager of Ask the Library in Sweden. Linnéa is also a teacher and speaks regularly on issues concerning education 2.0.