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Qualitative Research and the Modern Library. Chandos Information Professional Series

  • ID: 2719887
  • Book
  • July 2011
  • Elsevier Science and Technology

Qualitative Research and the Modern Library examines the present-day role and provides suggestions for areas that might be suited to this type of research for the purposes of evaluation. The author discusses how the results from such research might be applied, and the overall impact of using this type of research to inform development of a more user-centred organisation. The book provides a thoughtful look at the implications of using qualitative research to inform decision-making processes within libraries and is written by an author and library researcher with international experience in various types of libraries, implementing/improving programs and services, and supporting user needs.

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List of figures and tables


Author biography


Chapter 1: A brief overview of qualitative research


A description of qualitative research

Gathering the data

A little bit about grounded theory

A little bit about analyzing the data

Challenges to working with qualitative data

Chapter 2: Examples of qualitative research in non-library settings


Becoming a student: research in an academic environment

A.C. Nielsen Company as an example of rich media research

Qualitative research in nursing

Qualitative research in medicine and mental health disciplines

Chapter 3: Ethnographic research practices in library settings


Key concepts of ethnographic research

Historical application within libraries and information settings

Examples of recent ethnographic research in library environments

Chapter 4: Eyes wide open: using trends, professional literature, and users to create a research canvas in libraries


Generational differences and the digital landscape

The state of the research and academic library

Understanding the role of technology through research

The matrix: a tool for the beginning

Chapter 5: Inside the mind of the user: qualitative approaches to understanding user experience in library settings


The self and user experience

Design, broken-ness, and the library user experience

Useit.com on UX research

Flow as an element of the user experience

Chapter 6: Narrowing the field: using qualitative approaches to explore specific areas of interest


The library is still scary-a new look at reference by way of an old concept

Still with us: the library website (The Rutgers Study)

Disruption and the information seeker

Chapter 7: What about us? Using qualitative methods to explore the library as workplace


Chapter 8: A place in the world: qualitative research as a way to study global libraries


Why use a qualitative approach?

The role of the rural village library

Elements of the project's methods

What the content analysis revealed

Chapter 9: Learning more about qualitative research


Chapter 10: Qualitative research as a way to explore change in the modern world



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Valeda Dent Goodman Long Island University, USA.

Valeda Dent Goodman has worked as a librarian and library administrator for more than twelve years. She holds an MSW from the University of Michigan's School of Social Work and an MILS from the University of Michigan's School of Information Science. Her research interests include information literacy, agent technology, and rural libraries and literacy. She has published numerous articles in several journals including Library Hi Tech, New Library World, Libri, Research Strategies, College and Undergraduate Libraries and Reference and User Services Quarterly. Dent Goodman is currently working on her PhD at the Palmer School of Information Science, Long Island University, New York.
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