- Exclusively focused on instant messaging reference services- Provides practical information about starting and running a successful instant messaging reference service- Includes significant background information and in-depth discussion of the broader issues raised by instant messaging and instant messaging reference
Please Note: This is an On Demand product, delivery may take up to 11 working days after payment has been received.
Cole, MerylMeryl B. Cole is a reference librarian at Washington State University Vancouver. Her background in international teaching and curriculum development fuels and informs her interest in teaching in today's increasingly wired world. A firm believer that libraries need to promote their services as any other organization does, Meryl draws upon on her extensive experience in corporate communications to market library services to the community at large.