- Introduces social capital dimensions to the knowledge management framework- Provides empirical work on the new combination of social capital and organizational information behaviour. Two different information sharing practices are presented: a claims handling unit (routine based work) and a biotechnology firm (expert work)- Develops social capital measures into qualitative information research
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enablers and barriers; Social navigation. Part 2 Two practices in information sharing: Introducing the two cases; Claims handlers; Expert organisation. Part 3 Insights into information, knowledge sharing and social capital: Dimensions of social capital in the two cases; Social capital and sharing
building structures for knowledge sharing and its management; Importance of the awareness of social capital in connection with information and knowledge sharing in today's companies.