The Human Side of Reference and Information Services in Academic Libraries. Chandos Information Professional Series

  • ID: 2736501
  • Book
  • 160 Pages
  • Elsevier Science and Technology
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This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products?

- Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community)- Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues- Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource

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Technology impact on information needs and behaviours of the academic community; Technology impact on reference and information services staffing; Technology impact on reference resources; Technology impact on packaging reference and information; Technology impact on physical access to reference and information services; Technology impact on intellectual access for reference and information services; Technology impact on evaluating reference and information services.
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Farmer, LesleyDr Lesley Farmer coordinates the Library Media Teacher Program at California State University Long Beach. Dr Farmer has written 19 books and over a hundred articles on librarianship, is published in JELIS, and edits Education Libraries. Her research interests include information literacy, collaboration and educational technology.
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