Customer orientation and work quality
Team working and problem solving
Quality people: A key to excellence
Role of management in improving work quality
Key result areas and performance indicators of work quality
Five golden questions.
B. Purushothama, in his service of 40 years in the textile and garment industry, has worked in various capacities in Spinning, Maintenance, Projects, Quality Assurance and in Research. He is a Lead Auditor in ISO 9000 since 1994 and a Certified Quality Analyst from Tata Quality Management Services. The Textile Association (India) awarded him fellowship in 1985, and Institute of Engineers in 2009.