Launching and Leading Change Initiatives in Health Care Organizations. Managing Successful Projects. Jossey-Bass Public Health

  • ID: 2741478
  • Book
  • 176 Pages
  • John Wiley and Sons Ltd
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Praise for Launching and Leading Change Initiatives in Health Care Organizations

"No one understands the health care environment or change better than David Shore. In this brilliant book, David provides that rare blend of profound insight with immensely practical application. This book is destined to become the definitive guide on leading change initiatives within health care organizations."

Stephen M. R. Covey, The New York Times and # 1 Wall Street Journal best–selling author of The Speed of Trust and coauthor of Smart Trust

"David Shore has written a timely, insightful book about making change actually happen, and he has done so within the context of the changes confronting today′s health care industry. His methodology for preparing people and organizations for the challenge of change is illuminating. Launching and Leading Change Initiatives in Health Care Organizations is a gift for those of us in the field working every day."

Anthony R. Tersigni, EdD, FACHE, President and Chief Executive Officer, Ascension

"David Shore′s new book is a must read by anyone leading, approving, or resourcing projects. As David states, ′Don′t leave change to chance.′ Fortunately, with this wonderfully written and practical blueprint, we won′t have to!"

Jona Raasch, Chief Executive Officer, The Governance Institute

"Practical, hands–on, and easily accessible, Dr. Shore′s new book gives health care leaders the tools and techniques to launch and manage change initiatives effectively. Senior leaders in every sort of health care organization should read this book and take its lessons to heart."

Michael F. Mahoney, President and Chief Executive Officer, Boston Scientific Corporation

"Launching and Leading Change Initiatives in Health Care Organizations is an engaging tour de force that combines managing change and managing health care in a positively brilliant fashion. Dr. Shore′s hands–on experience around the world and in the library are unparalleled, as is his fresh perspective on project management. The strategy and tactics offered will be invaluable to every industry and every business."

Edward T. Reilly, President and Chief Executive Officer, American Management Association

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List of Figures and Tables ix

Preface xi

Acknowledgments xvii

The Author xix


Changing Health Care 1

Introduction: The Need for Change 2

Chapter 1: How Organizations Can Really Change 7

A Better Approach 9

From Projects to Change Events 14

Chapter 2: Criteria for an Initiative s Success 19

Failure Rates 20

Doing the Right Thing Right 21

Appropriate Measures of Success 24

Careful Management of Risk 26

Chapter 3: Planning: Seeds of Success and Failure 31

A Time for Planning 32

Learning from Failure 35


Select the Right Projects 41

Introduction: The Crowded Runway 42

Chapter 4: Identifying and Creating the Right Initiatives 47

Change Initiatives as Strategic Planning 48

Where Good Project Ideas Originate 53

Developing Project Concepts 55

Chapter 5: Selecting, Prioritizing, and Monitoring Change Initiatives 61

The Project and Portfolio Management Review Board 63

Criteria for Project Selection 66

Prioritizing Projects 72

Monitoring Projects 78


Choose the Right People 83

Introduction: How Important Are Decisions about People? 84

Chapter 6: What You Are Looking For 89

Hard and Soft Skills 91

Crucial Conversations 94

Emotional Intelligence 98

Trust 100

Chapter 7: Assembling the Individuals for a Change Event 107

Dunbar s Number for Change Teams 108

The Right Mixtures of People 110

Roles on the Team 113

The Right Number of Projects 120

The Project Management Human Capital Inventory 122

Do People Make a Team? 122

Chapter 8: Converting Individuals into a Project Implementation Team 125

Onboarding a Group 125

Beginning the Onboarding Process: Day Zero 127

The Next Step: Day One 128

Decisions and Tracking 130

Passion and Enthusiasm 132

Alignment 134

Trust 135

Chapter 9: The First Mile and Beyond 139

Index 145

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DAVID A. SHORE, PhD, is former associate dean of the Harvard School of Public Health and founding director of the Program in Program Management. He is on the faculty of Harvard University and Adjunct Professor of Organizational Development and Change at the University of Monterrey Business School, Mexico. His previous book is Forces of Change: New Strategies for the Evolving Health Care Marketplace (also from Jossey–Bass).

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