- Comprehensively covers all aspects of transplant program administration, including management, finance, staffing, quality improvement, patient intake, communication and collaboration with clinical staff, and more.
- Emphasizes practical application of best practices; uses bullet lists and other features to highlight essential information for each topic covered.
- Accompanying "Toolkit", available via the book′s companion website, provides forms, a procedural manual, program assessment materials and more which buyers can use "out of the box" or adapt for use in their own program.
While the book and its supplemental materials have been created specifically with the US transplant community in mind, they still have considerable value for transplant administrators and related professionals outside the US, for instance, transplantation and health policy researchers, hospital management staff who are tasked with starting a transplant program from scratch and who need ready–made materials they can adapt to suit their own regulatory environment, and others.
Titles of Related Interest
Liver Transplantation: Clinical Assessment and ManagementNeuberger, ISBN 9781118277386
Primer on Transplantation, 3rd Edition
Hricik, ISBN 9781405142670
List of Contributors, vii
About the Companion Website, xvii
1 Organ Allocation: NOTA, the OPTN, and Policy Development, 1Kenneth Andreoni and Ciara Samana
2 Organizational Structures, 17Lisa Norris
3 Human Resources, 27Lisa Norris
4 Clinical Services, 39Lisa Norris
5 Regulatory and Compliance Issues, 51Marguerite Brown
6 Transplant Finance, 75Lisa Norris
7 Managed Care Contracting, 97Mindy Scharlin
8 Quality Assessment and Performance Improvement, 115Lisa Norris
9 Transplant Information Management and Transplant Information Systems, 129Lauren E. Kearns
10 Strategy and Marketing, 155Lisa Norris
11 Managing and Leading the Transplant Enterprise, 171Lisa Norris
Appendix 1 Human Resources: Lists of Transplant Staff Duties, 181
Appendix 2 Human Resources: Medical/Surgical Director Job Description, 191
Appendix 3 Human Resources: In–Patient Transplant Coordinator Orientation, 195
Appendix 4 Human Resources: Post–Transplant Coordinator Orientation, 199
Appendix 5 Human Resources: Pre–Transplant Coordinator Orientation, 201
Appendix 6 Human Resources: Transplant Social Work Orientation, 203
Appendix 7 Regulatory and Compliance Issues: Surveyor Worksheet Organ Transplant Program Quality
Assessment and Performance Improvement, 207
Appendix 8 Transplant Finance: Kidney Organ Procurement Rates for 2013, 217
Appendix 9 Managed Care Contracting: UNOS RFI Example, 219
Appendix 10 Managed Care Contracting: Sample Letter to Claims Department, 223
Appendix 11 Managed Care Contracting: Sample Managed Care Contract, 225
Appendix 12 Insurance Approval Form, 229
Lisa Norris, M.S., MBA
Lisa Norris has over twenty years of experience in healthcare management and over sixteen years of experience in the field of transplantation. Most recently, she served as Director of the Christus Transplant Institute in San Antonio, Texas. Prior to that role, she was the Administrative Director at the Comprehensive Transplant Center at University of North Carolina Hospitals. She also served as the Transplant Product Line Director at the University of Maryland Medical System and the Director of Transplant Services at the University of Colorado. She has been a Region 8 administrator on the UNOS Transplant Administrator′s Committee and has held various board positions with the Transplant Resource Center of Maryland, National Kidney Foundation, Medbank of Maryland and Transplant Council of the Rockies.