Praise for PEOPLE–CENTRIC SKILLS:
Interpersonal and Communication Skills for Auditors and Business Professionals
People–Centric Skills provides powerful insight into real–world situations of typical interactions that take place in every Internal Audit Department. The authors cleverly use the background of a fictional Internal Audit department and an executive trainer to create scenarios demonstrating communications dynamics among the audit team and lessons learned for improving personal interactions. The book is particularly useful for professionals responsible for coaching and supervising others, as well as Audit Departments in the process of building high performance teams.
Stephen Shelton, CPA,
Fortune 500 Company Chief Audit Executive
As a fellow internal auditor and speaker, this brilliant book is relatable and relevant. This book is not only unique, but ground–breaking. The intriguing characters and suspense appeals to the senses. The authors brave depiction of everyday experiences is entertaining and educational. This book will help readers understand and improve their People–Centric skills and expose you to technical audit–based knowledge, such as risk assessments, audit reporting, and follow up.
Raven Lane Catlin,
Professional Speaker, Raven Global Training;
Advocate of Adding Value through Internal Audit
The authors take a very novel approach in developing typical internal audit personalities that keep you wanting to read more. They reference areas of communication skills that are a requirement of all auditors. With communication and leadership skills a priority of every audit group, this book provides a very quick read with tips for improving the skills within the audit group. The book keeps your interest as the personalities of the characters come alive for those who have worked in internal audit.
Director of Center for Internal Auditing Excellence,
University of Texas at Dallas
Chapter 1 The People–Centric Journey Begins 1
People–Centric (P–C) Skills aim to improve all aspects of personal interactions, relationship development, and communications.
These skills are as essential to success as are the technical skills. The People–Centric Skills include, but are not limited to: communication in all mediums, conflict resolution, active listening, leadership, mentoring and coaching, establishing business relationships, effective teaming and team dynamics, consensus building, nonverbal communications and body language, assessing corporate culture, etc.
Chapter 2 Agreeing to the Plan 11
Generating and prioritizing ideas within a group
Chapter 3 Corporate Culture Mentoring 33
Assessing Corporate Culture
Chapter 4 Managing Conflict with Difficult Executives 45
Chapter 5 Coaching a Leader to Form a Team 73
Leading Special–purpose Teams
Situational Leadership Model
Team Sponsor Role
Team Member Role
Chapter 6 Team Dynamics: Setting the Foundation for Success 95
Stages of Team Development
Team Ground Rules
Team Mission Statement
chapter 7 Communicating to Build Relationships 131
Promoting the Role of Internal Audit
Optimized Listening Skills
Chapter 8 Continuing the People–Centric Journey 157
About the Authors 165