Global CRM Software Industry 2012-2017: Trends, Profits and Forecast Analysis

  • ID: 2775716
  • Report
  • Region: Global
  • Lucintel
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Low penetration of software and large domestic demand combine to make India, China, and Indonesia significant potential Customer Relationship Management (CRM) software markets in Asia. The market is expected to reach an estimated US$17.5 billion in 2017 with a CAGR of 7.2% over next five years (2012-2017).

The industry consists of sales, marketing automation, and customer service and support. It comprises establishments primarily engaged in computer software publishing or publishing and reproduction. The Asia Pacific (APAC) and Rest of the World (ROW) regions witnessed higher growth rate than North America and Europe during the last five years. This was due to growing market sectors such as banking and financial, hospitality, logistics, real estate, and manufacturing driving the demand of CRM software in Asian and Latin American countries.

The cloud computing model has made easier to penetrate these markets as companies increasingly are adopting Internet-based technologies. Strong economic growth in APAC and ROW region as well as growth in the services sector has driven the enterprises to invest heavily in CRM software to sustain their business growth and improve productivity.

As indicated in the study, economic growth and new emerging markets, growing service sector, cloud computing, and increasing demand from small and medium enterprises are the major drivers for the industry. This study provides an overview of the global CRM software industry. The report tracks market sizing for four geographic regions of this market sector.

This comprehensive guide provides readers with valuable information and the tools needed to successfully drive critical business decisions with a thorough understanding of the market’s potential. This report will save clients hundreds of hours in personal research time on a global market and it offers significant benefits in expanding business opportunities throughout the global CRM software industry analysis. In a fast-paced ever-changing world, business leaders need every advantage available to them in a timely manner to drive change in the market and to stay ahead of their competition. This report provides business leaders with a keen advantage in this regard by making them aware of emerging trends and demand requirements on an annual basis.

Features and Scope of this Report:
To make any investment or strategic decision, you need adequate and timely information. This market report fulfills this core need. Some of the features of this market report are:

- Industry size estimates in terms of (US $) value by regions
- Global CRM software industry analysis annual trend (2006-2011) and forecast (2012-2017)
- Porter’s Five Force analysis
- New product launch and merger and acquisition activity in global CRM software industry analysis
- Quarterly demand trend (Q1 2010-Q4 2011) and forecast analysis (Q1 2012-Q4 2013) for global CRM software industry analysis
- Gross and net profit trends in the global CRM software industry analysis
- Cost structure trend in the global as well as regional CRM software industry analysis

The report is in PowerPoint format and has hundreds of critical data and market insights that will help in effective decision-making.

Who Can Benefit From This Report?

This study is intended for senior level executives, sales, marketing and business development professionals at various nodes of value chain of this market. This multi-client market study is used by small to multi-national Fortune 500 companies and utilized for a variety of reasons as follows.

- Business development
- Strategic planning
- Business presentation
- Determination of market size and trend
- Competitive analysis
- Resource and Inventory Management
- Budgeting
- Investment Decision
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1. Executive Summary
2. Industry Definition and Scope
3. Industry Overview
4. Global Macroeconomic Overview
5. Industry Trends
6. Industry Forecasts
7. Emerging Trends
8. Conclusions

List of Figures

Chapter 3. Industry Overview
Figure 3.1: External forces shaping global CRM software industry

Chapter 4. Global Macroeconomic Overview
Figure 4.1: Global GDP growth rate trend
Figure 4.2: Global inflation rate trend
Figure 4.3: Global population growth rate trend
Figure 4.4: Global unemployment rate trend
Figure 4.5: Regional GDP growth rate trend
Figure 4.6: Regional inflation rate trend
Figure 4.7: Regional population growth rate trend
Figure 4.8: Regional unemployment rate trend

Chapter 5. Industry Trends
Figure 5.1: Global CRM software industry annual trend 2006-11 (US $B)
Figure 5.2: Global CRM software industry regional trend: 2006-11 (US $B)
Figure 5.3: Global CRM software industry regional trend: 2006-11 (%)
Figure 5.4: Global CRM software industry quarterly trend 2010-11 (US $B)
Figure 5.5: Global CRM software industry profitability trend 2006-11
Figure 5.6: Global CRM software industry revenue per employee Trend 2006-11
Figure 5.7: Cost structure of global CRM software industry 2006-11
Figure 5.8: Cost structure in North American CRM software industry: 2006-11
Figure 5.9: Cost structure in European CRM software industry: 2006-11
Figure 5.10: Cost structure in Asia Pacific CRM software industry: 2006-11
Figure 5.11: Top 5 companies vs. CRM software gross profit & net profit analysis: 2011
Figure 5.12: Cash on hand for global CRM software industry 2006-11 (US $B)
Figure 5.13: Cash on hand for global CRM software industry 2006-11 (%)
Figure 5.14: Asset for global CRM software industry 2006-11 (US $B)
Figure 5.15: Assets for global CRM software industry 2006-11 (%)
Figure 5.16: Debt for global CRM software industry 2006-11 (US $B)
Figure 5.17: Debt for global CRM software industry 2006-11 (%)
Figure 5.18: Industry shares of top players in global CRM software industry in 2006
Figure 5.19: Industry shares of top players in global CRM software industry in 2011
Figure 5.20: Global CRM software industry 2006 market share analysis
Figure 5.21: Global CRM software industry 2011 market share analysis

Chapter 6. Industry Forecasts
Figure 6.1: Global CRM software industry annual forecast 2012-17 (US $B)
Figure 6.2: Global CRM software industry quarterly forecast 2011-12 (US $B)
Figure 6.3: Global GDP growth rate forecast
Figure 6.4: Global inflation rate forecast
Figure 6.5: Global population growth rate forecast
Figure 6.6: Global unemployment rate forecast
Figure 6.7: Regional GDP growth rate forecast
Figure 6.8: Regional inflation rate forecast
Figure 6.9: Regional population growth rate forecast
Figure 6.10: Regional unemployment rate forecast
Figure 6.11: Global CRM software industry regional forecast 2012-17 (US $B)
Figure 6.12: Global CRM software industry regional forecast 2012-17 (%)

Chapter 7. Emerging Trends
Figure 7.1: Global CRM software industry opportunity by region

List of Tables

Chapter 3. Industry Overview
Table 3.1: Industry parameters of global CRM software industry
Table 3.2: Relative industry attractiveness by region

Chapter 5. Industry Trends
Table 5.1: Regional revenue growth rate
Table 5.2: Segment revenue growth rate
Table 5.3: Percentage change in cost structure
Table 5.4: Percentage change in cash on hand
Table 5.5: Percentage change in total asset
Table 5.6: Percentage change in total debt
Table 5.7: Key companies by revenue growth
Table 5.8: Key companies by revenue decline

Chapter 6. Industry Forecasts
Table 6.1: Global CRM software regional forecast growth rate
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