Five Dimensions of Quality. A Common Sense Guide to Accreditation and Accountability

  • ID: 2785532
  • Book
  • 320 Pages
  • John Wiley and Sons Ltd
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Praise for Five Dimensions of Quality

Readers of Linda Suskie s new book, Five Dimensions of Quality, will embrace assessment and accreditation as creative and forward–looking means for effecting cultural change and improving quality. For Suskie, it is common sense to adopt an organizational discipline that leads to improved quality.
Lewis Evitts Thayne, president, Lebanon Valley College

Linda s accreditation and assessment experience, melded with her higher education research, provide readers with guidance, examples, and references relevant not only to accreditation but, more broadly, to effective leadership and management practices. Anyone concerned with strengthening higher education, or seeking to enhance institutional effectiveness, will find Five Dimensions of Quality to be an invaluable resource.
Elizabeth Ann Whiteman, director of accreditation and strategic initiatives, Carnegie Mellon University

For years, Linda Suskie has been the voice that synthesizes and explains. What she does best is to integrate ideas, strategies, and good practice across research, time, and people and then distill them into a readable, powerful framework that is meaningful for those new to accreditation, for those in leadership seeking to understand how accreditation activities fit into strategic priorities, and for those that want to get back to the basics and see anew what makes accreditation efforts meaningful, useful, reasonable, and workable.
Lynn Priddy, provost, National American University

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LIST OF TABLES AND EXHIBITS ix

LIST OF JARGON ALERTS xi

LIST OF ACRONYMS xv

FOREWORD xix

PREFACE xxv

ACKNOWLEDGMENTS xxxi

ABOUT THE AUTHOR xxxiii

INTRODUCTION:

Today s Quality Context 1

1. Why Is American Higher Education Under Fire? 3

2. Understanding American Accreditation 11

3. Quality: Committing to Excellence 25

4. Why Is This So Hard? 35

DIMENSION I:

A Culture of Relevance 49

5. Integrity: Doing the Right Thing 51

6. Stewardship: Ensuring and Deploying Resources

Responsibly 59

DIMENSION II:

A Culture of Community 75

7. A Community of People 77

8. Leadership Capacity and Commitment 89

DIMENSION III:

A Culture of Focus and Aspiration 97

9. Purpose: Who Are You? Why Do You Exist? 99

10. Goals and Plans: Where Are You Going? How Will You Get There? 107

11. Who Is a Successful Student? 119

12. Helping Students Learn and Succeed 129

DIMENSION IV:

A Culture of Evidence 145

13. Gauging Success 147

14. Good Evidence Is Useful 161

15. Setting and Justifying Targets for Success 167

16. Transparency: Sharing Evidence Clearly and Readily 177

DIMENSION V:

A Culture of Betterment 189

17. Using Evidence to Ensure and Advance Quality and Effectiveness 191

18. Sustaining a Culture of Betterment 197

CONCLUSION:

Integrating and Advancing the Five Dimensions of Quality 209

19. Demonstrating Quality to Accreditors 211

20. Program Reviews: Drilling Down into Programs and Services 229

21. Where Do We Go from Here? A Six–Point Agenda for Ensuring and Advancing Quality 239

REFERENCES 249

INDEX 265

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Linda Suskie
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