PRAISE FOR THE RESPONSIVE CITY
In these pages, Goldsmith and Crawford expertly chronicle the now–global movement to improve governance through technology. Chicago embraced that movement early to become the leader in effectively leveraging data to meet the demand for a more responsive city.
Rahm Emanuel, Mayor of Chicago
Steve Goldsmith and Susan Crawford offer a fascinating report from the frontier of innovation in government with the engaging stories of citizens working to replace the bureaucratic systems of the past with effective and accountable government for the twenty–first century.
Newt Gingrich, former Speaker of the House of Representatives
Focusing on outcomes for (and with) the public instead of compliance with rigid procedures is the hard work of local government in the twenty–first century. Goldsmith and Crawford show the way with real–world examples and an infectious optimism. This book matters to everyone who cares not just about city hall but about trust and faith in government in the modern era.
Jennifer Pahlka, founder and executive director, Code for America; former U.S. Deputy Chief Technology Officer
As citizens demand more responsive services and revenues continue to shrink, cities have no choice but to innovate. In his brilliant career as mayor of Indianapolis, Steve Goldsmith did just that. Today he is known as one of the leading experts in governance. The Responsive City breaks new ground and sets new standards for excellence in government.
Ed Rendell, former Governor of Pennsylvania
Government has a responsibility to be as effective as possible with each and every dollar it spends. The new technologies that this book so expertly brings to life are helping Indiana every day find breakthrough solutions to important public issues.
Mike Pence, Governor of Indiana
The Responsive City is a slam–dunk guide for mayors, policymakers, and anyone with a stake in the future of America s cities. Goldsmith and Crawford demonstrate that data may well be the single greatest catalyst for change in urban governance since the dawn of the Progressive Era.
Kevin Johnson, Mayor of Sacramento; President, United States Conference of Mayors
Foreword by Michael Bloomberg v
1 The Return of Retail Governance 17
2 Networked Citizenship 37
3 The Interactive City 55
4 The City as Digital Platform 73
5 The Responsive Employee 95
6 The Data–Smart City 119
7 Rethinking Government 139
8 Toward Responsive Cities 157
About the Authors 185
Stephen Goldsmith is the Daniel Paul Professor of the Practice of Government and director of the Innovations in Government Program at Harvard Kennedy School of Government. He is a nationally recognized expert on government management, reform, and innovation. Goldsmith currently directs Data–Smart City Solutions, a project working to catalyze the use of data at the local government level by serving as a central resource for cities interested in this emerging field.
Susan Crawford is the John A. Reilly Visiting Professor in Intellectual Property at Harvard Law School and co–director of Harvard s Berkman Center. She is the author of Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age and a contributor to Bloomberg View. She served as Special Assistant to the President for Science, Technology, and Innovation Policy and co–led the FCC transition team between the Bush and Obama administrations.