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The Responsive City. Engaging Communities Through Data–Smart Governance

  • ID: 2785637
  • Book
  • October 2014
  • Region: Global
  • 208 Pages
  • John Wiley and Sons Ltd
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In these pages, Goldsmith and Crawford expertly chronicle the now–global movement to improve governance through technology. Chicago embraced that movement early to become the leader in effectively leveraging data to meet the demand for a more responsive city.
Rahm Emanuel, Mayor of Chicago

Steve Goldsmith and Susan Crawford offer a fascinating report from the frontier of innovation in government with the engaging stories of citizens working to replace the bureaucratic systems of the past with effective and accountable government for the twenty–first century.
Newt Gingrich, former Speaker of the House of Representatives

Focusing on outcomes for (and with) the public instead of compliance with rigid procedures is the hard work of local government in the twenty–first century. Goldsmith and Crawford show the way with real–world examples and an infectious optimism. This book matters to everyone who cares not just about city hall but about trust and faith in government in the modern era.
Jennifer Pahlka, founder and executive director, Code for America; former U.S. Deputy Chief Technology Officer

As citizens demand more responsive services and revenues continue to shrink, cities have no choice but to innovate. In his brilliant career as mayor of Indianapolis, Steve Goldsmith did just that. Today he is known as one of the leading experts in governance. The Responsive City breaks new ground and sets new standards for excellence in government.
Ed Rendell, former Governor of Pennsylvania

Government has a responsibility to be as effective as possible with each and every dollar it spends. The new technologies that this book so expertly brings to life are helping Indiana every day find breakthrough solutions to important public issues.
Mike Pence, Governor of Indiana

The Responsive City is a slam–dunk guide for mayors, policymakers, and anyone with a stake in the future of America s cities. Goldsmith and Crawford demonstrate that data may well be the single greatest catalyst for change in urban governance since the dawn of the Progressive Era.
Kevin Johnson, Mayor of Sacramento; President, United States Conference of Mayors

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Foreword by Michael Bloomberg v

Introduction 1

1 The Return of Retail Governance 17

2 Networked Citizenship 37

3 The Interactive City 55

4 The City as Digital Platform 73

5 The Responsive Employee 95

6 The Data–Smart City 119

7 Rethinking Government 139

8 Toward Responsive Cities 157

Notes 179

Acknowledgments 183

About the Authors 185

Index 187

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Stephen Goldsmith
Susan Crawford
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