Praise for Extraordinary Outcomes
Extraordinary Outcomes provides the rare and rich delight of reading in nearly every paragraph an aphorism or witticism that ranks with the kind of sage advice generally rationed as chapter–starting epigrams, and then in only a few of the chapters of the best management books. Better still, these linguistic gems are woven into trenchant real–life examples of people and organizations who have transcended commonly accepted limitations to make the world a significantly better place. This book will at once make you happier, smarter, and more useful to your teammates.
Martine Rothblatt, founder and former CEO, SiriusXM Radio and founder and CEO, United Therapeutics Corp.
The work of Firstenberg and Rubinstein is a must read for those enlightened organizational leaders whose objective is to succeed in uncertain times. Mammals learn and adapt to changing environments and don t operate to a fixed master plan or strategy, neither should leaders responsible for the continued success of their organizations as the environment around them changes.
The Honorable Daniel S. Goldin, 9th NASA Administrator, retired Chairman and CEO, The Intellisis Corporation
Take care when reading this book. It has so much delicious food for thought you may gain weight just by reading it.
Gordon Peters, Founder and CEO, Institute for Management Studies
Not just a business book on leadership but also a thoughtful and compelling read on how to live a better life. Through the use of fascinating stories and extensive research, the themes are easy to grasp and execute. There are so many great stories, I m afraid I will dominate the cocktail party conversation for months.
George Borst, former President and CEO, Toyota Financial Services
The authors have created an extraordinarily thoughtful guide for the leader who aspires to define the future. This delightful work is laced with vivid and memorable examples, making it almost effortless to internalize the wealth of practical tools and concepts as you read the book.
Ron Sugar, former CEO, Northrop Grumman
1 SKILLS AND TALENT ARE NOT ENOUGH 1
ENGAGE THE HEAD AND THE HEART
2 CONNECT TO A COMPELLING PURPOSE 9
FUEL CURIOSITY AND IGNITE FUTURE–FOCUSED THINKING
3 GALVANIZE YOUR TEAM 29
FORGE TIGHTLY ALIGNED TEAMS POISED FOR SEAMLESS ACTION
4 AMPLIFY THE POSITIVE 57
FOSTER RESILIENCE, ENGAGEMENT, AND SUSTAINABLE CHANGE
5 CONQUER UNCERTAINTY 87
BRING THE FUTURE TO THE PRESENT
6 ACKNOWLEDGE, LEARN, CORRECT 137
FAIL FAST, FAIL EARLY, FAIL CHEAP. DON T QUIT.
7 SHAPE YOUR FUTURE 177
EMBRACE PURPOSE, ENGAGE PEOPLE, EXPAND POSSIBILITIES
About the Authors 209
IRIS R. FIRSTENBERG, PHD, is a professor at UCLA in the Department of Psychology and the Anderson School of Management. She has previously coauthored two books, including The Minding Organization. Iris also teaches corporate seminars on leadership development and innovative thinking.
MOSHE F. RUBINSTEIN, PHD, is an authority on organizational problem solving and an emeritus professor at the UCLA School of Engineering and Applied Science. He has written ten books, including Patterns of Problem Solving.