- Addresses communication skills specifically for records and information managers while clarifying how these skills can also benefit professionals in any discipline - Includes case history examples of how communications skills made a difference in business and/or personal success - Focuses on written, verbal and presentation skills, where many books emphasize only one of these areas
Please Note: This is an On Demand product, delivery may take up to 11 working days after payment has been received.
1. Be brief: how brief? 2. Be clear: is my proposal full of jargon? 3. Be receptive: am I asking questions and listening? 4. Be strategic: what am I trying to achieve? 5. Be credible: why should you believe me? 6. Be persuasive: are you persuaded yet? 7. Case histories: why should you adopt my business case?
Kenneth Neal is a certified enterprise content management practitioner (ecmP) with over 20 years of corporate communications experience implementing programs for companies such as IBM, BearingPoint, Fujitsu Consulting and Canon Business Process Services. Ken has published articles on document management topics in such publications as US Business Review, The Information Management Journal, Globalization Today and Business Solutions. He has also presented seminars at the New York Real Estate Institute, National Council on Economic Education, and ARMA (Association of Records Managers and Administrators). Ken's presentations at ARMA conventions have focused on mastering key forms of business communication including written, verbal and formal presentations.