Business Coaching: Wisdom and Practice (PDF E-book)

  • ID: 2903320
  • Book
  • 379 pages
  • Knowledge Resources
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The book provides a revealing overview of the entire coaching process, examining the latest theoretical trends and cutting-edge theories and providing practical advice: from how to pursue your own professional development to drawing up a contract with clients.

There is a handy, wide-ranging assessment of the bewildering array of coaching models, helpful clarifications about core competences, existential and experiential learning factors, and detailed advice on question
frameworks.

Here, too, is guidance on the need for supervision, and an examination of ethical dilemmas which face all coaches and mentors Of particular interest to South Africa is the in-depth study by Marti Janse van Rensburg on diversity, personality and cultural complexity Dr Stout Rostron also explores your clients’ existential issues and discusses the crucial impact of the “coaching relationship”.

Dr Sunny Stout Rostron coaches at senior executive and board level, and has a wide range of experience in leadership development and business strategy Director of Sunny Stout-Rostron Associates, she is a Research Mentor for the Institute of Coaching at Harvard/McLean Medical School, and a non-executive director with Resolve Encounter Consulting in Johannesburg.
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Preface ix
Foreword by Nick Binedell x
About the Authorsxi
Authors’ Acknowledgements xiii
Chapters:
Chapter 1: About This Book
Chapter 2: The Business Coaching Process
Chapter 3: The Coaching Conversation
Chapter 4: Working With Question Frameworks
Chapter 5: Exploring and Understanding Coaching Models
Chapter 6: Diversity, Personality and Culture
Chapter 7: Competences in Business Coaching
Chapter 8: Existential and Experiential Learning Issues
Chapter 9: Supervision, Contracting and Ethical Concerns
Chapter 10: Developing a Body of Knowledge - Coaching Research
Chapter 11: Integration and Synthesis
Bibliography
Index
Chapter contents:
Chapter 1: About this book
What’s different about this book?
Where does coaching fit into the business?
Who should read this book?
Chapter contents
Coach’s library
Chapter 2: The business coaching process
What is business coaching?
Coaching and mentoring
Foundation-stones of business coaching
The Socratic method
Modern management theory
Managing complexity
Guidelines therapy offers business coaching
The impact of psychological theory on business coaching
Behaviour, goals and performance
Motivation and goal setting
Adult learning
Experiential learning
Business coaching in South Africa
The future of business coaching worldwide
Coach’s library
Endnotes to Chapter 2
Chapter 3: The Coaching Conversation
The coaching conversation as a thinking partnership
Deepening your understanding of the business coaching process
Listening, equality and the genuine encounter
Learning from experience
Purpose of the coaching conversation
Measuring results
1 Visible behavioural change
2 Improved performance and business results
3 Personal and professional development
Value of positive regard, empathy and appreciation
Goals and the coach/client relationship
In conclusion
Coach’s library
Endnotes to Chapter 3
Chapter 4: Working with Question Frameworks
Structure - working with question frameworks
Two-stage frameworks
Understanding intrinsic drivers or motivators
Functional analysis: the ABC of behaviour management
Functional analysis
Action learning approach
Three-stage frameworks
Contracting
What needs work?
Four-stage frameworks
Whitmore’s GROW model
O’Neill’s “executive coaching with backbone and heart”
Five-stage frameworks
Framework for change
Working with the CLEAR model
Six-stage frameworks
Nancy Kline’s Thinking Partnership®
Six-stage Thinking Environment® coaching process
Eight-stage frameworks
Well-formed outcomes (NLP)
Ten-stage frameworks
Business Best Year Yet®
Developing your own question frameworks
Coach’s library
Chapter 5: Exploring and Understanding Coaching Models
Models
Coaching tools and techniques
How many models to use?
Purpose, Perspectives, Process model
The coaching conversation and the coaching journey
Nested-levels model
The expert approach
“You have all the answers” approach
Learning level
Ontological levels – being and becoming
Learning
Learning conversations
Three levels of intervention – behaviour, underlying drivers, root causes
Four-quadrant models (Hippocrates)
Insights four-colour model
Domains of Competence model (Habermas)
Ken Wilber’s four-quadrant Integral Model
Questions in the four quadrants
GROW and CLEAR models
EQ model
Kolb’s Experiential Learning model
Using Kolb’s four modes of learning
Hudson’s Renewal Cycle model
I-T-O (Input, Throughput, Output)
The U-Process
Scharmer’s U-Process
In conclusion
Coach’s library
Endnotes to Chapter 5
Chapter 6: Diversity, Personality and Culture with Marti Janse van Rensburg
Diversity
Diversity and social transformation
Workplace transformation
Background and similarities
Themes of diversity
Race
Gender
Communication styles
Language and linguistic patterns
Religion
Cultural differences in the workplace
Individualism versus collectivism
Context
Personality differences
Personality profiles
Learning and thinking styles
Thinking styles
Learning styles
Honey and Mumford
Decision-making styles
Bringing it all together
Coach’s library
Endnotes to Chapter 6
Chapter 7: Competences in Business Coaching by Marti Janse van Rensburg
Why skills and competences?
Competence frameworks
International Coach Federation (ICF)
Worldwide Association of Business Coaches (WABC)
European Mentoring and Coaching Council (EMCC)
Coaches and Mentors of South Africa (COMENSA)
In summary
Specific competences required
Building the coaching relationship
Listening
Questioning
Self-awareness
Process of reflection
Continuous learning and development
Global Convention on Coaching (GCC)
Developing your knowledge base
Coach’s library
Chapter 8: Existential and Experiential Learning Issues
Freedom – an existential moment
What is existentialism?
Being versus doing
Existential dilemma: meaning and purpose
Four ultimate existential concerns
Existential themes at work
Management culture
The coach/client relationship
Coaching for meaning
Decision-making
Past versus present versus future
Human systems
Relationships and systems
Using experience for learning
Discovering barriers to learning
In conclusion
Coach’s library
Endnotes to Chapter 8
Chapter 9: Supervision, Contracting and Ethical Concerns
Contracting with the reader
Contracting
Contracting the relationship
Contracting for change inside the bigger picture
Logistics: fees, legality and subcontractors
The scope of the contract
Supervision
What is coaching supervision?
What are the benefits of supervision?
Ethics
What ethical codes for coaching are in existence?
Confidentiality issues
What are ethical concerns?
The complexity of supervision and ethics
Models of supervision
To practise the Seven-Eyed Model of Supervision
Supervision as a form of empowerment
Developing a professional approach
Coach’s library
Endnotes to Chapter 9
Chapter 10: Developing a Body of Knowledge - Coaching Research
What is research?
What motivates research?
What research is available?
Building your knowledge base
Developing a new model of research
An emerging profession
The ICRF
The need for collaboration
Coach’s library
Endnotes to Chapter 10
Chapter 11: Integration and Synthesis
Continuous reflection, learning and practice
The complexity of the coaching process
Coaching from a systems perspective
Developing competence
Knowledge, wisdom and experience
Bibliography
Index
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